ChenMed Is Hiring A Medical Receptionist Bilingual Cantonese

Join ChenMed as a Bilingual Medical Receptionist (Care Facilitator) & Make a Difference! 🌟

At ChenMed, we pride ourselves on being unique and impactful—changing lives daily for our patients and our team members. If you're innovative, hardworking, and passionate about kindness, you might be the perfect fit!

About the Role

The Medical Receptionist (Care Facilitator) is often the first face patients see, serving as an advocate and delivering exceptional customer service. This role involves checking patients in and out, providing administrative support, and building trusting relationships with those we serve.

Note: This position requires bilingual proficiency in English and Cantonese.

Key Responsibilities

• Patient Interaction: Greeting patients, recording information, managing check-ins/check-outs, scheduling appointments, and maintaining lobby organization.
• Schedule Management: Serving as gatekeeper for PCP and Specialist schedules, ensuring top patients are scheduled every 13 days.
• Administrative Support: Using system software to update patient data, print forms, respond to emails, and prepare new patient packets.
• Patient Engagement: Making "love" calls, sending birthday and holiday greetings, and commemorating special events.
• Communication & Verification: Handling phone inquiries, verifying insurance, collecting copays, and scheduling referrals.
• Patient Comfort: Escorting patients to exam rooms and ensuring their well-being.
• Quality & Reporting: Acting as HEDIS champion, monitoring hospitalizations, and reporting on key metrics.
• Customer Service: Gathering patient feedback during checkout and addressing concerns promptly.
• Team Collaboration: Participating in daily huddles and providing patient updates.
• Transportation Coordination: Managing driver lists, medication and grocery deliveries, and scheduling Uber/Lyft rides for patients.

Additional Responsibilities

• Maintaining confidentiality of patient information and medical records.
• Ensuring completeness and accuracy of patient data.
• Transmitting correspondence via mail, email, or fax.
• Performing other duties as assigned or modified by management.

Required Knowledge, Skills & Abilities

• Exceptional customer service skills with a passion for helping others ❤️
• Working knowledge of medical insurance and electronic medical records (EMR systems).
• Understanding of ChenMed products, services, policies, and procedures.
• Proficiency in operating phones, computers, and standard IT systems.
• Professional and courteous communication with staff and patients.
• Strong attention to detail to ensure data accuracy.
• Excellent verbal and written communication skills 🗣️✉️
• Active listening skills and a positive attitude.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• Fluency in English and Cantonese, both spoken and written.
• Willingness to travel up to 10% regionally.

Education & Experience Requirements

• High school diploma or equivalent required 🎓
• Graduate of a nationally accredited Medical Assistant program preferred
• At least 1 year of experience in a medical clinic or similar setting 🩺
• Basic Life Support (BLS) certification for Healthcare Providers preferred

Compensation & Benefits

The pay range for this role is $14.30 - $20.42 per hour. Final compensation depends on experience, education, location, and other factors. The position may also be eligible for bonuses or commissions.

Explore our employee benefits for more details.

About ChenMed

We’re transforming healthcare for seniors in a family-owned, physician-led environment. Our innovative approach improves health outcomes and overall well-being. We’re rapidly expanding and seeking dedicated individuals to join us and make a real impact.

Enjoy competitive compensation, comprehensive benefits, career growth opportunities, and a supportive work-life balance. Be part of a team that changes lives every day! ❤️

Application Instructions

• Current employees: Apply internally here
• Contingent workers: Please see the job aid for application steps

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