POD Health Is Hiring A Medical Office Coordinator/Facilitator Bilingual

Join POD Health in transforming patient care through innovative technology and personalized services. We are dedicated to making healthcare accessible, proactive, and tailored to individual needs. 🚀

About Us

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our comprehensive services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the necessary care, no matter where they are.

Through our Telehealth and RPM services, patients gain real-time access to healthcare, empowering them to manage their health proactively and reduce unnecessary hospital visits. Our Chronic Care Management programs create customized care plans for ongoing support outside of clinic visits. Additionally, our Community Health Initiatives aim to reduce health disparities by improving access for underserved populations.

At POD Health, our mission is to make healthcare personal, proactive, and accessible for everyone. 🌍

Schedule & Location

• Schedule: Monday - Friday, 9am - 5pm
• Location: On-site in Brooklyn, NY 11218

Key Responsibilities

Virtual Visit Facilitation

• Initiate outbound calls to patients at scheduled times to prepare and connect them with their provider via video or telephone.
• Ensure patients are ready for the visit, confirming availability, technology readiness, and required documentation.
• Coordinate real-time handoff between patient and provider to support on-time start of visits.

Appointment Reminders & Outreach

• Make appointment reminder calls, same-day confirmations, and follow-up outreach to minimize no-shows.
• Communicate schedule changes, delays, or cancellations to patients and providers as needed.
• Document all outreach efforts and patient interactions according to organizational standards.

Provider Schedule Support

• Monitor provider schedules and proactively address gaps, late arrivals, or connectivity issues.
• Serve as the first point of contact for visit-related operational issues during clinic hours.

Documentation & Systems

• Accurately record visit statuses, outreach attempts, and outcomes in electronic health records (EHR) and other systems.
• Keep appointment notes and visit readiness flags current, adhering to HIPAA and confidentiality policies.

Coordination & Communication

• Collaborate with providers, medical assistants, nurses, and front-office staff to ensure smooth visit flow.
• Provide professional, clear communication to patients regarding visit expectations and next steps.
• Identify recurring barriers or scheduling issues to support continuous process improvement.

Required Qualifications

• High School Diploma or GED
• Fluency in Cantonese (bilingual ability)
• 1-2 years of telehealth experience
• Proficiency with EMR systems; experience with AdvancedMD is a plus
• Strong knowledge of patient care procedures and medical terminology
• Excellent interpersonal skills for effective patient and team interactions
• Strong organizational abilities to manage patient records and schedules

Benefits

• Health, dental, and vision insurance coverage
• 401(k) plan with company match
• Paid vacation, holidays, sick leave, and floating holidays
• Opportunities for professional development
• Engagement in mission-driven work within an innovative healthcare environment