Pod Health Is Hiring A Medical Office Coordinator Facilitator Bilingual

Join POD Health in transforming healthcare with technology and personalized care to improve patient outcomes across communities. 🚀

About Us

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we provide patients with real-time access to healthcare, empowering them to proactively manage their health and avoid unnecessary hospital visits. Our CCM programs create tailored care plans for those with chronic conditions, offering ongoing support between visits. Our CHI efforts focus on reducing health disparities and making care more accessible to underserved populations.

At POD Health, our mission is to make healthcare personal, proactive, and accessible for everyone. 😊

Schedule & Location

• Schedule: Monday - Friday, 9am - 5pm
• Location: On-site in Brooklyn, NY 11218

Key Responsibilities

Virtual Visit Facilitation

• Initiate outbound calls to patients at scheduled appointment times to prepare and connect them to their provider (via video or telephone)
• Ensure patients are ready for the visit by confirming availability, technology readiness, and required documentation
• Coordinate real-time handoff between patient and provider to support on-time visit start

Appointment Reminders & Outreach

• Conduct appointment reminder calls, same-day confirmations, and follow-up outreach to reduce no-shows
• Communicate schedule changes, delays, or cancellations to patients and providers as needed
• Document all outreach efforts and patient interactions according to organizational standards

Provider Schedule Support

• Monitor provider schedules throughout the day and address gaps, late arrivals, or connectivity issues proactively
• Serve as the first point of contact for visit-related operational issues during clinic hours

Documentation & Systems

• Accurately document visit status, outreach attempts, and outcomes in the designated systems (e.g., EHR, scheduling platform, call system)
• Maintain up-to-date appointment notes and flags related to visit readiness or barriers
• Adhere to HIPAA and organizational confidentiality policies at all times

Coordination & Communication

• Collaborate closely with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow
• Provide clear, professional communication to patients regarding visit expectations and next steps
• Identify recurring visit barriers or scheduling issues to support process improvements

Required Qualifications

• High School Diploma or GED
• Bilingual Fluency in Cantonese
• 1-2 years of telehealth experience
• Proficiency in using EMR systems; experience with AdvancedMD is a plus
• Strong understanding of patient care procedures and medical terminology
• Excellent interpersonal skills for effective interaction with patients and healthcare professionals
• Strong organizational skills for managing patient records and appointments

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, company holidays, sick leave, and floating holidays
• Professional development opportunities
• Mission-driven work within an innovative healthcare space 🎯