Pod Health Is Hiring A Medical Office Coordinator Facilitator Bilingual

Join our dedicated team at POD Health as a Medical Office Coordinator/Facilitator (Bilingual: Cantonese) and help us transform patient care through technology and personalized services. 🌟

About Us

At POD Health, we enhance patient outcomes by integrating technology and personalized care. Our services—Telehealth, Remote Patient Monitoring (RPM), Chronic Care Management (CCM), and Community Health Initiatives (CHI)—ensure patients receive the care they need, wherever they are.

Through our Telehealth and RPM services, we provide real-time access to healthcare, empowering patients to manage their health proactively and reduce unnecessary hospital visits. Our CCM programs develop tailored care plans for those with chronic conditions, ensuring continuous support. Additionally, our CHI efforts aim to address health disparities by making care more accessible to underserved populations.

At POD Health, our mission is to make healthcare personal, proactive, and accessible for all. 💙

Schedule

Monday - Friday: 9am - 5pm

Location

On-site in Brooklyn, NY 11218 📍

Key Responsibilities

Virtual Visit Facilitation

• Initiate outbound calls to patients at scheduled appointment times to prepare and connect them to their provider (video or telephone visits).
• Confirm patient availability, technology readiness, and required documentation to ensure they are ready for the visit.
• Coordinate real-time handoff between patients and providers to support timely visit start.

Appointment Reminders & Outreach

• Conduct reminder calls, same-day confirmations, and follow-up outreach to reduce no-shows.
• Communicate schedule changes, delays, or cancellations to patients and providers as needed.
• Document all outreach attempts and patient interactions following organizational standards.

Provider Schedule Support

• Monitor provider schedules throughout the day and proactively address gaps, late arrivals, or connectivity issues.
• Serve as the first point of contact for visit-related operational issues during clinic hours.

Documentation & Systems

• Accurately document visit status, outreach, and outcomes in designated systems (e.g., EHR, scheduling platform).
• Maintain current appointment notes and flags related to visit readiness or barriers.
• Follow HIPAA and organizational confidentiality policies at all times.

Coordination & Communication

• Work closely with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow.
• Provide clear, professional communication to patients regarding visit expectations and next steps.
• Identify recurring visit barriers or scheduling issues to support process improvements.

Required Qualifications

• High School Diploma or GED
• Bilingual fluency in Cantonese
• 1-2 years of telehealth experience
• Proficiency in EMR systems; experience in Advanced MD is a plus
• Strong understanding of patient care procedures and medical terminology
• Excellent interpersonal skills for effective interaction with patients and healthcare professionals
• Strong organizational skills to manage patient records and scheduling

Benefits

• Health, dental, and vision insurance 🏥
• 401(k) plan with company match 💼
• Paid vacation, holidays, sick leave, and floating holidays 🌴
• Opportunities for professional development 📚
• Mission-driven work in an innovative healthcare environment 🚀