EVERSANA Is Hiring A Medical Information Specialist

EVERSANA is a globally recognized leader committed to creating a healthier world, supported by a diverse team of over 7,000 employees dedicated to advancing next-generation commercialization services in the life sciences industry. Join us and contribute to impactful healthcare solutions! 🌍✨

Company Description

At EVERSANA, we are proud to be certified as a Great Place to Work across the globe. Our vision drives us: to foster a healthier world. Our dedicated team serves over 650 clients, from innovative biotech startups to established pharmaceutical giants, helping bring groundbreaking therapies to market and supporting patients worldwide. Our culture is rooted in diverse backgrounds and experiences, emphasizing inclusivity and shared purpose.

We believe our people make all the difference in cultivating an inclusive and impactful culture. We value team members who are not only skilled but also care deeply about EVERSANA, our clients, and the patients we serve. Together, we are making a difference every day. Join us! 🚀🤝

Our Values & Culture 🌟

• Embrace diversity in backgrounds and experiences 🌍
• Prioritize improving patient lives worldwide ❤️
• Foster an inclusive and reflective team environment 🤝
• Seek passionate team members who care deeply about healthcare and life sciences 🩺

Job Description

The Position

The Medical Communications team is an integral part of our integrated commercial services. This role is crucial for building credibility and strengthening relationships with healthcare providers, patients, and industry clients. It involves delivering top-tier services such as:

• Call center staffing for responding to product information requests 📞
• Identifying and in-taking adverse events and product quality issues 🚑
• Medical writing to support communication needs 📝

This is a home-based, full-time position, ideally located in one of the following countries: Poland, Ireland, the UK, Italy, Portugal, Germany, or Spain. Applicants must be legally eligible to work in the European Union or the UK.

Essential Duties & Responsibilities

• Translate documents between English and target languages, delivering responses via phone or written correspondence 🗣️✉️
• Respond to inquiries from healthcare professionals and consumers regarding drug information 💊
• Disseminate drug information verbally or in writing 📢✍️
• Identify adverse events and product complaints, perform initial intake, and generate reports complying with EVERSANA and client SOPs 🩺📄
• Assess safety information and make accurate determinations about further information needed 🔍
• Create narratives for adverse events and product complaints during intake and medical inquiries ✍️
• Coordinate responses to quality-related complaints involving cross-departmental interactions 🤝
• Evaluate medical literature for research and dissemination to healthcare professionals 📚
• Engage in miscellaneous projects such as market research, system development, and sales training 🚀
• Medical writing and support on an on-call basis as needed 📝⏰
• Perform other duties as assigned

Expectations of the Job

Customer Service

Maintain and enhance the quality of customer service provided via the Medical Communications Call Centre. 🌟

Place of Work

Home Office or European Hub Office 🏢🏠

Working Hours

Europe-based hours between 8am - 6pm CET, Monday to Friday. Flexibility to work on bank holidays may be required, with compensatory days off provided. 🕗🎉

Performance Metrics

Contribute to process improvements that positively influence call centre metrics. These metrics are reviewed and updated periodically to ensure excellence. 📊

Travel

While this position generally does not require travel, candidates should be prepared to travel up to 10% when necessary. ✈️