True Care NY Is Hiring A Medical Coordinator Facilitator Bilingual

Medical Coordinator/Facilitator (Bilingual: Russian) - Join Our Team in New York! 🚑

We are seeking a dedicated Medical Coordinator/Facilitator fluent in Russian to support our innovative healthcare services in Brooklyn, NY. If you're passionate about enhancing patient care through technology and personalized support, this is your opportunity!

About Us

POD Health strives to improve patient outcomes by seamlessly integrating technology with customized care. Our key services include:

• Telehealth
• Remote Patient Monitoring (RPM)
• Chronic Care Management (CCM)
• Community Health Initiatives (CHI)

We provide real-time access to healthcare, empowering patients to proactively manage their health and reducing unnecessary hospital visits. Our programs aim to create accessible, personalized healthcare solutions for underserved populations.

Schedule 🕒

Monday - Friday: 9am to 5pm

Location 📍

On-site in Brooklyn, NY 11218

Key Responsibilities

Virtual Visit Facilitation 💻

• Initiate outbound calls to patients at scheduled appointment times to prepare and connect them with their provider (via video or phone).
• Confirm patient availability, ensure technology readiness, and gather necessary documentation.
• Coordinate real-time handoffs between patients and providers to support timely visit starts.

Appointment Reminders & Outreach 📞

• Make appointment reminder calls, same-day confirmations, and follow-up outreach to minimize no-shows.
• Communicate schedule changes, delays, or cancellations to patients and providers as needed.
• Accurately document all outreach attempts and patient interactions per organizational standards.

Provider Schedule Support 🗓️

• Monitor provider schedules throughout the day, addressing gaps, late arrivals, or connectivity issues proactively.
• Serve as the primary contact for visit-related operational issues during clinic hours.

Documentation & Systems 💾

• Record visit status, outreach attempts, and outcomes in systems like EHR, scheduling platforms, or call systems.
• Keep appointment notes current, flagging visit readiness or barriers.
• Maintain confidentiality in accordance with HIPAA and organizational policies.

Coordination & Communication 🤝

• Collaborate effectively with providers, medical assistants, nurses, and front office staff to ensure smooth visit flow.
• Communicate clearly and professionally with patients about visit expectations and next steps.
• Identify recurring visit barriers or scheduling issues to support process improvements.

Required Qualifications ⭐

• High School Diploma or GED
• Bilingual Fluency in Russian and either Spanish or Chinese
• 1-2 years of telehealth experience
• Proficiency with EMR systems; experience with Advanced MD is a plus
• Strong understanding of patient care procedures and medical terminology
• Excellent interpersonal and organizational skills

Benefits 🎉

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, holidays, sick leave, and floating holidays
• Opportunities for professional development
• Work in a mission-driven, innovative healthcare environment