POD Health Is Hiring A Medical Assistant Bilingual Cantonese

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About POD Health

At POD Health, we are dedicated to improving patient outcomes through the integration of innovative technology and personalized care. Our services include:

• Telehealth
• Remote Patient Monitoring (RPM)
• Chronic Care Management (CCM)
• Community Health Initiatives (CHI)

We ensure that patients receive the care they need, wherever they are, by providing real-time access to healthcare and proactive management of chronic conditions. Our Community Health Initiatives also focus on reducing health disparities and making healthcare more accessible for underserved populations.

At POD Health, our mission is to make healthcare personal, proactive, and accessible for everyone.

Schedule & Location

• Schedule: Monday - Friday, 9am - 5pm
• Location: On-site in Brooklyn, NY 11218

Position Summary

The Medical Assistant will be a vital part of our healthcare team, supporting nurses and nurse practitioners in providing exceptional patient care. Responsibilities include monitoring patient vital signs remotely, documenting patient information accurately, assisting with patient inquiries, managing medical records, and ensuring compliance with RPM programs and healthcare regulations.

Key Responsibilities

• Collaborate with Nurse Practitioners, Care Navigators, and administrative staff to monitor patient health metrics, ensure accurate data entry, and coordinate follow-up care. Act as a liaison between patients and care teams to maintain continuity of care across RPM and CCM services.
• Address alerts on the dashboard and communicate promptly with patients as needed.
• Demonstrate exceptional phone communication skills, conveying empathy and professionalism in all patient interactions.
• Remind patients to take measurements and record results accurately in patient charts.
• Escalate patient calls to nurses or nurse practitioners when necessary for further assessment and care.
• Maintain and update patient medical histories, vital signs, and test results within the Electronic Medical Record (EMR) system.
• Manage incoming and outgoing calls, address inquiries, monitor vital signs through RPM dashboards, and escalate cases when needed, documenting all interactions in the EMR system.
• Perform data entry tasks in Salesforce, including closing opportunities and tracking ongoing cases.
• Conduct outbound calls to patients, providing instructions, gathering information, and addressing concerns.
• Utilize EMR systems such as Advanced MD and CCIQ for patient data management.
• Verify insurance coverage and obtain prior authorizations as required.
• Schedule virtual appointments with Nurse Practitioners, coordinating with patients and the healthcare team.
• Ensure compliance with healthcare regulations, including HIPAA, and uphold our organization's code of conduct.

Required Qualifications

• High School Diploma or GED
• Fluent in Cantonese (bilingual required)
• 1-2 years of experience in a healthcare setting or medical practice
• Proficiency with EMR systems, with experience in AdvancedMD a plus
• Strong understanding of patient care procedures and medical terminology
• Excellent interpersonal skills for effective communication with patients and healthcare professionals
• Strong organizational skills for managing patient records and scheduling
• Exceptional customer service skills, demonstrating empathy and supportiveness

Benefits

• Health, dental, and vision insurance
• 401(k) plan with company match
• Paid vacation, holidays, sick leave, and floating holidays
• Opportunities for professional development
• Work in an innovative healthcare environment driven by a mission to improve patient outcomes