Casino Del Sol Resort Is Hiring A Massage Therapist

Looking for a dedicated Massage Therapist to provide exceptional spa services and ensure a relaxing experience for our guests. 🧖‍♀️✨

Job Description

Position:

Massage Therapist

Department:

Hotel Operations / Spa

Job Summary:

Deliver high-quality, professional massage and body treatments to Spa guests, ensuring their relaxation and satisfaction.

Duties and Responsibilities 📝

• Maintain a positive attitude at all times.
• Assist guests with spa tours, escorting them to treatment rooms, and providing general information and directions.
• Administer massage and body treatments according to guest needs.
• Analyze guest needs and customize treatments accordingly.
• Explain services and treatment purposes to guests; suggest home care options.
• Promote additional spa services and retail products.
• Prepare and maintain inventory of massage and body treatment products in line with departmental policies.
• Notify supervisor of equipment issues requiring repair or replacement.
• Sterilize and sanitize all instruments and treatment areas in compliance with laws and regulations.
• Maintain standard treatment durations; inform Spa desk about any modifications.
• Manage supplies and linens in treatment rooms per policies and standards.
• Ensure a pleasant guest experience through professional communication and behavior.
• Handle inappropriate guest behavior professionally; escalate to supervisor when necessary.
• Use prescription pads to promote and sell spa product lines; meet quarterly sales standards.
• Produce daily reports on treatments performed and retail sales.
• Utilize Spa software as required.
• Check the appointment schedule after each treatment.
• Use precise amounts of professional products; notify supervisor about low inventory.
• Assist with laundry and stock management in treatment areas.
• Help keep all areas tidy by performing tasks like tidying towels, cleaning lounges, and picking up small items.
• Participate in cross-training for housekeeping, locker room, fitness center, retail, and front desk operations.
• Help move laundry between Spa and Laundry departments.
• Maintain cleanliness and organization of personal treatment areas when not servicing guests.
• Support team members as needed.
• Pass all treatment inspections successfully.
• Achieve retail sales goals consistently.
• Attend departmental and Entertainment Enterprise Division (EED) meetings.
• Engage in ongoing education and training to stay current with industry trends and treatments.
• Maintain valid Arizona State licensing and certifications.
• Adapt to a flexible shift schedule; inform supervisor of any changes.
• Follow safety and security policies, reporting incidents immediately.
• Complete safety training and keep certifications up-to-date.
• Maintain confidentiality of proprietary information and safeguard EED assets.
• Perform any additional tasks delegated by the supervisor.

Knowledge, Skills, & Abilities 🧠

• Expertise in massage therapies and treatments.
• Understanding of departmental policies, standards, laws, and regulations.
• Strong organizational, planning, and time management skills.
• Ability to build and maintain productive working relationships.
• Attention to detail in service delivery and record-keeping.
• Effective communication skills.
• Willingness to learn new techniques and industry trends.
• Capable of working efficiently during busy periods.
• Ability to work independently and as part of a team to meet guest needs.
• Proficiency in understanding and executing instructions, both verbal and written.

Minimum Qualifications ✅

• High school diploma or GED, plus a valid Arizona State license and at least 500 hours of training at an accredited massage therapy school.
• Successful completion of a service performance interview.
• Obtain and maintain CPR certification within three months of employment.
• Proven reliability, responsiveness, and creativity in guest service.
• Availability to work any shift, including weekends, holidays, and overtime as needed.
• Legal employment eligibility in the U.S.
• Ability to acquire and retain a valid non-gaming license.

Preferred Qualifications 🌟

• Two years of successful experience in a hotel or resort environment.
• Bilingual in English and Spanish.

Job Industries

• Other