OpenText Is Hiring A Manager Premium Support

Join OpenText - The Information Company 🌐

OpenText is a global leader in information management, fostering innovation, creativity, and collaboration. As part of our team, you'll partner with world-renowned companies, tackle complex challenges, and contribute to shaping the future of digital transformation.

AI-First. Future-Driven. Human-Centered. 🤖🌍❤️

At OpenText, AI is at the core of our innovation—driving transformation, empowering digital knowledge workers, and enabling us to lead in information management. We're seeking talented individuals whom AI can't replace to help us build the future. Join us!

Your Impact 🚀

• Manage customer delivery and success at assigned Premium Support accounts within specified regions, ensuring product and service renewals.
• Lead and mentor a team of Premium Support employees in daily support activities, fostering effective communication and leadership.
• Collaborate with the Premium Support management team, Business Development Managers (BDM), and Sales Reps to identify and support new sales and upsell opportunities.

What The Role Entails 📝

• Understand account assignments, customer requirements, and renewal status.
• Lead a technical support team dedicated to delivering high customer satisfaction for Premium Support clients.
• Maintain regular communication with team members to support morale, motivation, and performance.
• Mentor staff in handling escalations and new customer requests.
• Partner with sales teams to identify and pursue new business opportunities.
• Contribute to renewal forecasts and new business projections.
• Develop team members aligned with customer needs and company objectives.
• Conduct annual reviews and set strategic future goals.
• Monitor team performance and implement corrective actions when needed.
• Manage and resolve complaints involving direct reports.
• Ensure effective communication across teams and management levels.

What You Need To Succeed 🌟

• Deep knowledge of the Premium Support program, policies, and procedures.
• Strong communication and people management skills; personable and relationship-oriented.
• Proven leadership ability through organizational change.
• 2-4 years of support management experience; sales support experience is a plus.
• Bachelor’s degree or equivalent experience.

Impact & Scope 🌎

• Motivate team performance, boost customer retention, and foster regional growth.
• Willingness and ability to travel as required.

Compensation & Benefits 💼

This position offers a minimum annual salary of $106,100.00, complemented by a comprehensive benefits and healthcare package. Compensation will be aligned with skills and experience.

Salary range: $94,780 - $155,710. Actual salary may vary based on factors such as education, experience, location, and internal equity.

Our Commitment to Diversity & Inclusion 🌈

OpenText values diversity and equal opportunity. We promote a respectful and inclusive environment for employees of all backgrounds, identities, and abilities. For accommodations during the application process, contact us at hr@opentext.com.

Join Our Vibrant Workplace 🎉

Our benefits package supports your physical, emotional, and financial wellbeing. For more details, visit our Why Join Us page. We’re happy to discuss our compensation programs, including variable and commission opportunities, vacation, and paid time off.