DSI Is Hiring A Manager of Advanced Support - Bilingual Spanish

Join DSI Systems Inc. as a Bingual Manager of Advanced Support - Bilingual Spanish 🌎

Exciting career opportunity for an experienced leader to oversee technical support operations, improve customer satisfaction, and foster continuous service enhancements.

About DSI

Founded in 1984, DSI is a family-owned company committed to delivering exceptional value through sales management, marketing assistance, hardware logistics, immersive training, engineering expertise, and proprietary software solutions. We believe relationships are the foundation of our success, helping our sales partners grow across mobility, broadband, video, and more.

The Role: Manager of Advanced Support - Bilingual Spanish 🌟

This remote role involves managing support operations, supporting resources, and collaborating across teams to refine support strategies. Key responsibilities include ensuring efficient issue resolution, escalating complex issues, and driving customer satisfaction. Occasional travel to South Africa and Colombia is required based on business needs.

Travel Requirement: Quarterly trips to South Africa and Colombia.

Key Responsibilities

• Lead and manage the advanced support team to deliver top-tier service
• Develop and implement support strategies aligned with company goals
• Collaborate with cross-functional teams to resolve complex customer issues
• Monitor metrics and KPIs to evaluate performance and identify improvements
• Provide training and development for team members to enhance skills
• Serve as escalation point for critical support issues and customer inquiries
• Foster a customer-centric culture within the support team
• Manage remote teams based in South Africa and Colombia

Qualifications

• Experience in a customer service/support role
• Minimum of 2 years managerial experience
• Proven ability to manage and improve support operations
• Strong problem-solving and analytical skills
• Excellent interpersonal and communication skills
• Ability to thrive in a fast-paced environment and juggle multiple priorities
• Familiarity with or experience in the telecom industry

Benefits & Perks 🎁

• Medical, Dental, Vision, and Life insurance start on the first day of the month following your hire — no waiting period
• 401(k) plan with employer matching
• Paid vacation, sick days, and bereavement leave
• Employee Profit Sharing Program
• 50% AT&T wireless employee discount
• Paid training and development opportunities
• Promotion from within — we encourage career growth!