Hilton Grand Vacations Is Hiring A Manager Guest Experience

Join our team as a Guest Experience Manager and play a pivotal role in delivering unforgettable guest experiences while supporting our front office operations. This position is perfect for passionate hospitality professionals dedicated to service excellence. 🌟

Position Overview

We are seeking an experienced and guest-focused Guest Experience Manager to assist the Front Desk Director across all front office functions. Your contributions will enhance guest satisfaction, optimize operational resources, and uphold our renowned “Spirit of Service” culture for owners, guests, and team members.

Who We're Looking For

The ideal candidate is:

• Passionate about hospitality 🏨
• Proactive in problem-solving 🛠️
• Skilled at coordinating across departments 🤝

Why You'll Love Working Here!

Enjoy our comprehensive benefits package designed for our full-time Team Members, including:

• Salary Range: $60,000 - $70,000 💰
• Medical, Dental, and Vision Insurance from Day One 🏥
• Financial Wellness: 401k plan with company match, Life insurance, Company stock purchase program 💼
• Access to outstanding Team Member benefits, discount travel programs, and more! ✈️
• Generous Paid Time Off and Sick Days 🏝️
• Team Member Recognition, ongoing learning, and advancement opportunities 🎓

HGV has been recognized with four out of five stars for fostering a healthy work-life balance and family-friendly benefits, and is named one of Newsweek's "America's Greatest Workplaces for Parents & Families." Over the past 30 years, we pride ourselves on the loyalty of our Owners, Members, and Guests, as well as the dedication of our team members across all our locations.

Schedule Details

The Front Office Department operates 24/7, offering flexible schedules to include morning and afternoon shifts, weekends, and holidays based on business needs.

Additional Responsibilities

• Serve as a front-of-house ambassador, providing warm, attentive, and personalized service to guests from arrival through their stay. 🌟
• Assist with room blocking, special requests, and proactive resolution of guest issues.
• Act as the primary liaison between guests, internal departments, and external partners for efficient communication.
• Enhance the guest experience by coordinating cultural activities, social events, and tailored service offerings.
• Support the Resort Leadership Team in optimizing workflows and sustaining high service standards.
• Provide flexible support across the Front Office as needed to meet business demands.
• Perform other related duties as assigned to ensure smooth operations.