Ten Group Is Hiring A Lifestyle Concierge

Luxury Lifestyle Manager

Join our dynamic team as a Mandarin & Cantonese-speaking Luxury Lifestyle Manager, delivering exceptional concierge services tailored to high-net-worth individuals across the APAC region. ✨

About the Role

If you possess a proven background in luxury hospitality or Lifestyle Concierge, with extensive knowledge of premium products and destinations worldwide, and excel in sales and customer service, we want to hear from you! At Ten Lifestyle Group, we are looking for enthusiastic, self-motivated professionals eager to elevate the luxury lifestyle experience for our members. 🌍

Who We're Looking For

• Self-motivated and customer service-focused
• Passionate about providing world-class concierge experiences
• Bilingual in Mandarin and Cantonese, with excellent English skills
• Experienced in luxury hospitality or lifestyle management
• Outstandings sales and product knowledge with a knack for building strong relationships

About Ten Lifestyle Group

Founded in 1998 by Alex Cheatle and Andrew Long, Ten Lifestyle Group is a global travel and lifestyle concierge company listed on AIM. We deliver unique travel, entertainment, and dining experiences to our members, serving leading premium financial institutions and luxury brands worldwide. 🌟

Today, millions of members benefit from our services across lifestyle, travel, dining, entertainment, and retail sectors, in partnership with over fifty esteemed clients including HSBC, Bank of America, Westpac, and Royal Bank of Canada.

Our offerings include private membership tiers and services tailored to high-net-worth customers of private banks and luxury brands. Corporate clients utilize our services to acquire, engage, and retain affluent clients, driving revenue and enhancing customer satisfaction through innovative digital and personalisation platforms.

Strategic Focus Areas

• Deliver a world-class member experience
• Invest in innovative technology
• Expand existing and new client contracts
• Leverage market-leading services to enter new markets

Key Responsibilities

• Provide polite and professional service to our members at all times
• Design requests via telephone and email mainly in Mandarin, Cantonese, and English — including restaurant/club reservations, gift organization, tickets (sports, cultural), spa/fitness bookings, yachting, flowers, transport, sightseeing, tailored for premium cardholders
• Manage requests within agreed deadlines, offering a range of options and fully engaging with members to maximize bookings
• Stay updated on Lifestyle trends within the APAC market
• Actively promote exclusive events and special offers
• Proactively suggest personalized lifestyle options to enhance member satisfaction
• Research and recommend the best options to meet and exceed members’ lifestyle expectations
• Approach your daily tasks with a positive, solution-oriented, and supportive attitude

Join Us

If you are passionate about crafting unforgettable experiences and thrive in a fast-paced, luxury environment, we would love to connect with you! 🚀