Ten Group Is Hiring A Lifestyle Concierge

Join Our Team as a Luxury Lifestyle Manager in Hong Kong! ✨

Seeking passionate hospitality and luxury lifestyle professionals who excel in delivering personalized experiences and building strong client relationships in a dynamic, global environment.

About the Role

To complement our APAC team in Hong Kong, we are looking for a Mandarin & Cantonese-speaking Luxury Lifestyle Manager in the area of Luxury Lifestyle Management.

If you have a proven background in luxury hospitality or Lifestyle Concierge, with extensive knowledge of high-end travel, leisure products, and worldwide destinations, and possess outstanding sales and customer service skills, we want to hear from you! At Ten Lifestyle Group, we value enthusiastic, self-motivated individuals eager to advance their careers in luxury lifestyle management.

What We Are Looking For

• Self-motivated and customer service-focused individuals 🤝
• Passionate about creating the perfect concierge experience for members every time 🎯
• Ability to build meaningful customer relationships ❤️
• Excellent product knowledge and proactive sales skills 📈
• Fluency in Mandarin, Cantonese, and English

About Ten Lifestyle Group

Founded in 1998 by Alex Cheatle and Andrew Long, Ten Lifestyle Group is a global, AIM-listed travel and lifestyle concierge company. We deliver unique travel, entertainment, and dining experiences, supporting premium financial services and consumer brands worldwide.

Our services reach millions of members via partnerships with over fifty clients, including HSBC, Bank of America, Westpac, and the Royal Bank of Canada. We serve the most valuable customers of private banks and luxury brands, focusing on customer engagement, sales growth, and digital transformation.

Our operations are supported by proprietary technology, thousands of supplier relationships, and a network of 22 global offices, offering services on white-label, co-branded, or affiliate partnership bases.

Our Strategic Focus

• Deliver a world-class member experience 🌟
• Invest in innovative technology 💻
• Expand existing and new client contracts 📄
• Establish a presence in new markets leveraging our service excellence 🌍

Key Responsibilities

• Provide polite and professional service to our members at all times 😊
• Handle requests via phone and email in Mandarin, Cantonese, and English, including restaurant and club reservations, gift organization, tickets (sports, cultural), spa/fitness bookings, yacht charters, flowers, transportation, and sightseeing 🎟️
• Manage requests within agreed deadlines, presenting options to maximize conversion and satisfaction 📅
• Stay informed about lifestyle trends within the APAC market 🌏
• Actively promote promotions and exclusive events 🎉
• Proactively suggest tailored lifestyle experiences to enhance member value 💡
• Research and recommend the best options to exceed member expectations 🔍
• Approach your daily work with positivity, problem-solving, and supportiveness 🤗