Love's Travel Stops & Country Stores Is Hiring A Legal Customer Service Representative I Bilingual

🌟 Join TVC Pro-Driver, a proud member of the Love’s Family of Companies, as we help drivers protect their careers and keep America moving with over 35 years of experience in CDL protection services! 🚛✨

Position Overview

We are seeking a dedicated Customer Service Representative to provide exceptional support to members, attorneys, and associates. This role involves managing inbound calls, assisting with membership information, and ensuring smooth communication across various channels. If you thrive in a fast-paced environment with a passion for customer service, we want to hear from you!

🌟 Benefits

• Fuel Your Growth with Love's — company-funded tuition assistance program
• Paid Time Off
• Flexible Scheduling
• 401(k) — 100% Match up to 5%
• Medical, Dental, and Vision Insurance (after 30 days)
• Competitive Pay
• Career Development Opportunities
• Hiring Immediately 🚀

📝 Job Responsibilities

• Provide excellent customer service through quality inbound phone interactions
• Maintain a maximum average call handle time of 6 ½ minutes
• Handle at least 7 inbound calls per hour
• Use up to 30 minutes in Follow-Up status to manage ongoing inquiries
• Gather membership information and input into the TVC personal portal accurately
• Update member files to reflect interactions precisely
• Explain procedures clearly to ensure proper completion of paperwork
• Support translation and communication for bilingual positions
• Perform additional duties as assigned
• Complete training modules (KnowBe4, Lessonly, Virtual, Instructor-Led)
• Maintain prompt and effective communication with management via email, Teams, and calls
• Notify Supervisor prior to shifts for unplanned leave or emergencies
• Maintain good attendance and availability during scheduled shifts
• Submit leave requests at least 6 days in advance
• Stay informed about TVC Pro-Driver policies, services, and procedures

🎓 Experience & Qualifications

• High School Diploma or GED required (or relevant work experience)
• Minimum of 2 years customer service experience
• Fluent in English and Arabic
• Proficient in MS Office, data entry applications, and internet searches
• Minimum typing speed of 35 WPM

🔧 Skills & Physical Demands

• Exceptional communication and interpersonal skills, including telephone etiquette and active listening
• Ability to work independently and collaboratively in a fast-paced setting
• Comfortable with virtual communication tools (email, instant messaging, calls)
• Familiarity with legal terminology is a plus
• Specific vision abilities required, including close, distance, color vision, depth perception, and focus adjustment

🌍 Our Culture

Since 1964, Love’s has been fueling customers’ journeys with innovative solutions. As a family-owned business headquartered in Oklahoma City, we employ nearly 40,000 team members who serve travel stops, fleet services, and more — providing value to professional drivers, RVers, alternative energy users, and wholesale fuel customers. We are committed to giving back to communities and fostering an inclusive workplace. Join us in driving success and making a difference! 🚗💙

🌟 Love’s is an Equal Opportunity Employer. Veterans are encouraged to apply. 🎖️