TEKsystems Is Hiring A Korean Or Spanish Bilingual Customer Experience Agent

Join Our Team as a Customer Experience Agent in Houston, TX!

Be the vital first touchpoint for our members, delivering compassionate service that builds trust and enhances lives, all while working in a dynamic healthcare environment.

About the Role

As a Customer Experience Agent, you will serve as the friendly voice of our organization, responsible for providing exceptional support to our Medicare Advantage members. Located full-time onsite in Northwest Houston, TX, this role is essential in turning moments of concern into reassurance, fostering trust, and ensuring excellent member experiences.

Key Responsibilities

• Respond to inbound inquiries from Medicare Advantage members with accurate, warm, and timely assistance.
• Navigate complex issues related to benefits, claims, enrollment, and clinical services, advocating for members' needs while collaborating internally for comprehensive resolutions.
• Embody a customer-first mindset by actively listening, de-escalating concerns, and providing personalized, compassionate support.
• Utilize internal systems confidently to access member information, always maintaining a focus on genuine human connection.
• Contribute to continuous improvement by documenting interactions and sharing feedback to enhance processes and member experiences.
• Ensure compliance by adhering to operational procedures and regulatory requirements to safeguard member information.

Job Details

• Type: Contract to Hire
• Location: Houston, TX 77379 (Onsite)
• Workplace: Fully onsite
• Application Deadline: May 12, 2026

Compensation & Benefits

The pay range for this position is $22.00 - $24.00 per hour. Eligibility for certain benefits depends on job classification and length of employment, and benefits are subject to change.

• 🩺 Medical, Dental & Vision
• 🧬 Critical Illness, Accident, and Hospital Coverage
• 💼 401(k) Retirement Plan (Pre-tax and Roth options)
• 🛡️ Life Insurance (Voluntary Life & AD&D for employees and dependents)
• 🕒 Short-term & Long-term Disability
• 💊 Health Spending Account (HSA)
• 🚗 Transportation Benefits
• 🤝 Employee Assistance Program
• 🗓️ Paid Time Off (PTO, Vacation, Sick Leave)

About TEKsystems

We are partners in transformation, dedicated to activating ideas and solutions to harness new opportunities. With a team of 80,000+ professionals serving over 6,000 clients globally—including 80% of the Fortune 500—we lead in Full-Stack Technology Services, Talent Solutions, and real-world applications, helping businesses adapt and thrive. TEKsystems is part of Allegis Group.

Our Commitment & Equal Opportunity

We are proud to be an equal opportunity employer, welcoming applications regardless of race, gender, age, religion, veteran status, disability, sexual orientation, gender identity, or any protected characteristic.