U S Bank Is Hiring A Junior Customer Representative

Join U.S. Bank and Elavon – Your Next Career Opportunity

At U.S. Bank, we're committed to empowering our employees and customers alike, fostering growth, and embracing diversity—all fueled by our courage to thrive. Discover a world of opportunities where you can learn, grow, and make a real impact from day one.

About Us

U.S. Bank is dedicated to helping individuals and businesses make smarter financial decisions, supporting communities' growth and success. As a wholly owned subsidiary, Elavon – serving over 1.5 million customers worldwide – specializes in innovative payment solutions, transaction processing, and customer service, all powered by the latest technology.

We uphold transparent, fair hiring practices that promote opportunity, inclusion, and career mobility at every level. Our culture emphasizes growth, integrity, and a shared commitment to excellence.

About the Role

Junior Customer Representative 💼

As a Junior Customer Representative, you will be the first point of contact for our customers, assisting them in Polish and English via phone and digital channels. This role is an excellent entry point into an international financial environment, offering valuable experience and development within a structured organization.

What You Will Do

• Provide high-quality support for banking and card-related inquiries 😊
• Handle incoming calls and written requests from customers in Polish and English 📞✉️
• Resolve customer issues during the first contact whenever possible ✅
• Assist with account-related questions, payments, billing, and card services 💳
• Escalate complex cases to specialized teams when needed 🔄
• Maintain accurate documentation in internal systems 🗂️
• Build positive, professional relationships with customers 🤝

What We Are Looking For

• Very good command of Polish (C1) and English (B2), both written and spoken 🗣️
• Secondary education (high school diploma); students and graduates are welcome 🎓
• Customer-oriented mindset with a willingness to learn 🌟
• Excellent communication and interpersonal skills 💬
• Basic computer skills (MS Office and system navigation) 💻
• Ability to follow procedures and meet deadlines ⏱️

Nice to Have

• Previous experience in customer service, call centers, or banking 📈
• Interest in financial products and support services 💡

What We Offer 🎁

• Stable employment within a reputable international company 🌍
• Comprehensive onboarding and paid training 📝
• Clear career progression and development opportunities 🚀
• Supportive, friendly team environment 🤗
• Competitive salary and benefits package 💰

This role is fully remote and home-based 🏡

Accessibility & Inclusion

We are committed to creating an inclusive and accessible recruitment process. If you require adjustments during application or hiring stages, please contact your recruiter for support.

Total Rewards & Compensation 💵

U.S. Bank offers fair, transparent, and equitable compensation designed to attract and retain top talent. Our total rewards package includes:

• Competitive salary ranges, aligned with industry standards and internal equity
• Performance-based incentives, based on clear, objective criteria
• Inclusive benefits, emphasizing financial well-being, health, and wellness
• Continuous development, through training, education, and career pathways
• Recognition programs celebrating achievements and milestones

We regularly review our pay and benefits to ensure competitiveness and fairness, with further details provided upon application.

Application Process & Important Notes

This posting may close early if we receive a high volume of applications. We encourage early applications to ensure consideration. We strive to keep candidates updated throughout the process.