U S Bank Is Hiring A Junior Customer Representative

Join U.S. Bank and Grow Your Career in Financial Services 🚀

At U.S. Bank, we're committed to empowering our customers and communities, fostering a culture of inclusion, transparency, and opportunity. Discover a career where your potential is valued, and every day offers new opportunities to learn, grow, and thrive.

About U.S. Bank & Elavon

As a proud subsidiary of U.S. Bank, Elavon is dedicated to creating innovative payment platforms that support over 1.5 million customers worldwide. From transaction processing to customer service and new product development, we craft tailored solutions powered by the latest technology to help our clients achieve their financial goals.

We promote transparent, fair hiring practices that foster individual growth, inclusivity, and career mobility across all levels of our organization. Join us and enjoy meaningful opportunities in a supportive and integrity-driven environment.

About the Role 🌟

The Junior Customer Representative is your gateway to starting a rewarding career in an international financial environment. You will be the first point of contact for our customers, supporting them in Polish and English through phone and digital channels. This role offers a fantastic opportunity to gain customer service experience, advance your skills, and grow within a structured organization.

What You Will Do ✅

• Provide high-quality support for banking and card-related inquiries
• Handle incoming calls and digital requests in Polish and English
• Resolve customer issues during the first contact whenever possible
• Assist customers with account questions, payments, billing, and card services
• Escalate complex cases to specialized teams when necessary
• Maintain accurate records in internal systems
• Build positive and professional relationships with customers

What We Are Looking For 🔍

• Very good command of Polish (C1) and English (B2), both written and spoken
• Secondary education (high school diploma); students and graduates are welcome
• Customer-oriented mindset with a willingness to learn
• Strong communication and interpersonal skills
• Basic computer skills (MS Office and navigating systems)
• Ability to adhere to procedures and meet deadlines

Nice to Have ⭐

• Experience in customer service, call centers, or banking
• Interest in financial products and customer support

What We Offer 🎁

• Stable employment with a reputable international company
• Comprehensive onboarding and paid training
• Clear career paths and internal development opportunities
• Friendly, supportive team environment
• Competitive salary and benefits package
• This role is remote and home-based 🏡

Accessibility & Diversity 🤝

We are dedicated to providing an inclusive and accessible recruitment process. If you require adjustments or support at any stage, please contact your recruiter for assistance.

Total Rewards & Compensation 💰

U.S. Bank values fairness, equity, and transparency in our compensation practices, aligned with legal and regulatory standards. Our total rewards package includes:

• Competitive salary ranges based on industry benchmarks and internal standards
• Performance incentives awarded through transparent criteria, recognizing individual and company achievements
• Inclusive benefits focused on financial wellbeing, health, and wellness
• Ongoing development opportunities, training, and career progression pathways
• Recognition programs celebrating milestones and achievements

We regularly review our offerings to stay competitive and responsive to employee needs. Detailed compensation information will be provided during the application process.

Application & Closing Info ⏰

Note: The posting may close earlier due to high application volume. We encourage early submissions to ensure consideration. Stay tuned for updates as we review applications and move forward in our hiring process.