Woongjin, Inc Is Hiring A Jr. Network Technician Bilingual

Join a dynamic and growing team dedicated to providing exceptional network support services, emphasizing responsibility, teamwork, and integrity.

Company Description

For more open positions, visit us at: http://recruiting.woongjininc.com/

Our Mission

WOONGJIN, Inc. is a rapidly expanding organization committed to delivering unique, exceptional, and enhanced services to our clients. We uphold a strong moral code centered on service of goodness without expectations of reward, driven by responsibility and servant leadership.

Benefits 🎉

• Medical Insurance
• Vision Insurance
• Dental Insurance
• 401(k)
• Paid Sick Hours

Job Description 🖥️

• Proactive network monitoring and first-level support for network incidents during night shifts.
• Collaborate proactively with Network Engineers and Cable Technicians to prevent network issues and restore services.
• Perform basic troubleshooting, escalate issues to the network team within SLA, and maintain communication until resolution.
• Configure network equipment and replace faulty hardware under guidance from the Network Team.
• Participate as a buddy check for network engineers during night change windows.
• Provide occasional extended hours support during high project seasons and site maintenance days.
• Respond to incidents within the established SLA.
• Follow Standard Operating Procedures (SOPs), generate reports upon request, update management systems, and communicate effectively with team members and management.
• Create daily pass-down reports.

Qualifications 🎓

• High School diploma or equivalent required.
• 2+ years of experience in Network Help Desk or as a Network Technician.
• Certifications such as Cisco Certified Technician (CCT), Cisco Certified Network Associate (CCNA), or Comp TIA A+.
• Some experience with VLANs, subnetting, IP addresses, Ethernet and fiber optic cables, SSH, Telnet, traceroute, optical transceivers, hubs, and switches.
• Must reside within 1 hour of north Austin, TX, due to SLA requirements.
• Proficient in Microsoft Word, Excel, PowerPoint, and Visio.
• Strong teamwork and mentoring skills.
• Deep sense of responsibility.
• Ability to occasionally lift equipment up to 40 lbs.
• Willingness to wear a complete cleanroom smock inside an electronic semiconductor facility when needed.

Preferred Qualifications ⭐

• Additional certifications such as CCT, CCNA, or Comp TIA A+.
• Experience with switch configuration, IP subnetting, and network troubleshooting.
• Bilingual abilities in Korean.

Additional Information 📝

All your information will be kept confidential in accordance with EEO guidelines.

Important: This position is NOT available for C2C arrangements.