Actus Consulting Group,Inc Is Hiring A Japanese Bilingual Marketing Sales Assistant

Exciting opportunity for a bilingual Japanese marketing and sales professional in Torrance, California, to join a retail company and support its growth through client engagement and digital marketing initiatives. Entry-level candidates are welcome! 🚀

Japanese Bilingual Marketing & Sales Assistant – Torrance, CA

Position Details

• Location: Torrance, California 90503
• FLSA Status: Non-Exempt
• Hourly Rate: $22.75
• Working Hours: 9am – 6pm, Monday to Friday (8 hours/day)
• Employment Type: Full-Time

Benefits

• Medical, Dental, and Vision insurances (up to family level) 🏥
• Paid vacations, holidays, and earned sick hours 🌴
• 401(k) retirement plan 💼
• Life and AD&D insurance at the company's cost 🛡️
• Employee discount 🛍️

Position Overview

As a versatile team member, you will identify new sales opportunities and nurture existing customer relationships mainly through remote communication. You will also assist in sales operations by managing customer and product data, processing shipments and invoices, and supporting digital marketing activities such as email campaigns and online store management. When needed, you may guide part-time staff in the absence of the Sales Manager. Business-level Japanese proficiency is essential. 🇯🇵

Key Responsibilities

🛍️ Sales Promotion & Management

• Maintain ongoing communication with institutional customers such as librarians, professors, and retail buyers to promote products and services.
• Generate leads via daily customer interactions and explore new business prospects.
• Assist the Sales Manager in setting quotation prices and discount rates.
• Handle product receipt from vendors, arrange shipments to customers, and issue invoices.
• Maintain accurate inventory levels in the warehouse.
• Follow up on payments and outstanding balances to ensure timely collection.
• Manage email marketing campaigns and keep the online store active to support sales growth.
• Participate in internal meetings, trade shows, academic events, and pop-up markets as requested.

🔗 Customer Relations

• Respond promptly to customer inquiries via phone and email, providing clear explanations of products and services.
• Process orders received through various channels, inform customers of delivery schedules, and issue invoices.
• Uphold high ethical standards and professionalism in all interactions.
• Address and resolve customer complaints efficiently and effectively.
• Keep customer databases updated and accurate.

🙌 Human Resources Support

• Assist the Sales Manager in supervising part-time staff, including onboarding, training, and development.
• Report employee issues or notable contributions to management and HR, and collaborate on resolving issues.

🔧 Other Responsibilities & Office Maintenance

• Identify opportunities for process improvements to increase efficiency and reduce costs.
• Participate in special projects and miscellaneous duties assigned by management.
• Contribute to maintaining a clean and safe workspace through regular cleaning and organizing.
• Report irregularities or issues to management for resolution.
• Maintain effective communication with team members and external contacts.

Required Skills & Qualifications

• High school diploma or equivalent (GED) or comparable experience.
• Experience in book-selling, publishing, digital marketing, or online sales is preferred.
• Proficiency in MS Office applications.
• Ability to commute to the Torrance office during working hours, 5 days/week.
• Must be authorized to work in the U.S. without visa sponsorship.

Language Proficiency

• Japanese: Business-level fluency (reading, speaking, writing)
• English: Conversational proficiency

Physical Demands

The role requires standing, walking, using hands and fingers, and reaching with arms. Occasionally, lifting or moving up to 60 pounds may be necessary. Reasonable accommodations can be made for individuals with disabilities.

Additional Details

• Pay: $22.75/hour
• Work Location: In person at Torrance, CA 90503 📍

Application Questions

• Are you able to read, write, and speak Japanese at a business level? 🤔

Employment Requirements

• Work location: In person at Torrance, CA 90503
  Ability to commute to the specified location is mandatory.