JAC Recruitment Is Hiring A Japanese Bilingual Help Desk

Discover an exciting opportunity to join a dynamic IT support team as a Tier 2 IT Helpdesk Engineer. This role is perfect for tech-savvy professionals passionate about delivering exceptional user support and troubleshooting expertise. 🚀

Position Title: IT Helpdesk Engineer (Tier 2)

📌 Position Summary

In this role, you will be a vital part of the IT support team at a client site, handling escalated technical issues. You will provide hands-on troubleshooting and user support for IT systems, ensuring a stable and efficient end-user computing environment. 🔧💻

🛠️ Responsibilities

• Act as an escalation point from engineers and provide advanced troubleshooting support
• Support end users on Windows OS (Windows 10), Microsoft Office, Exchange/Outlook, Microsoft 365, and Adobe Acrobat
• Respond to and manage user requests through a helpdesk ticketing system and follow up with users
• Create and maintain technical documentation such as user manuals and procedures
• Install, configure, and troubleshoot software applications
• Set up, install, and configure hardware including PCs and printers
• Communicate with vendors and manufacturers for new orders, product replacements, and technical support
• Plan and conduct user training sessions at client sites

🎓 Qualifications

• Bachelor’s degree in MIS, CIS, or a related field
• Minimum of 2 years of experience as an IT Helpdesk Engineer or in a similar role
• Strong knowledge of Microsoft operating systems and Office products
• Solid PC hardware knowledge and troubleshooting skills
• Basic knowledge of networking and cloud technologies
• Excellent communication and customer service skills
• Strong team-oriented mindset
• Authorization to work in the United States

🌟 Preferred Qualifications

• Experience participating in project management
• Japanese language skills are a plus

📍 Location

Houston, Texas (On-site) 🏢

⚙️ Employment Type

Full-Time

💰 Salary Range

USD 55,000 - 70,000

🎁 Benefits

Medical, Dental, Vision, 401K, and more! 🎉