speakit Is Hiring An Italian Support Specialist

Exciting Customer Support Career Opportunity in Athens with a Leading Social Media Platform! 🎉

Kick-start your career in customer support by joining one of the world's biggest social media companies. This is an excellent opportunity for fluent Italian speakers to grow professionally in a dynamic, international environment.

Are You Fluent in Italian? 🇮🇹

We are currently seeking Italian-speaking Social Media Customer Associates to embark on a promising journey in customer service. Pack your bags for Athens and be part of a vibrant team!

What You Will Do 🛠️

• Analyze issues reported by business customers, partners, clients, or internal stakeholders and identify the best solutions.
• Address customer inquiries through chat, email, or phone, following standard operating procedures.
• Resolve inquiries related to online marketing products, troubleshoot issues per process guidelines, assist users in account recovery, and manage payment-related problems.
• Adapt and innovate existing processes to craft alternative solutions or escalate complex cases to higher levels for resolution.

Requirements ✅

• Native or near-native proficiency in Italian.
• B2-C1 level in English.
• Tech-savviness and curiosity about new technologies.
• Excellent verbal and written communication skills.
• Strong organizational skills to manage multiple tasks accurately and promptly.
• Flexibility to work night shifts and weekends.
• Previous customer service experience is a plus.

Benefits 💼

• Monthly gross salary: €1,045 - €1,100.
• 14 salaries per year.
• Performance bonus: up to 10%.
• Excellent career progression opportunities.
• Multicultural work environment.
• On-site work in Athens.