Teleperformance Spain Is Hiring An Italian Speaking Customer Service Representative

Join Our Customer Support Team at Booking! 🌍

If you are an empathetic listener, a problem solver, and enjoy working as part of a dynamic team, we have the perfect opportunity for you!

Job Responsibilities

As a Customer Support Advisor for Booking, you will be responsible for understanding and identifying customer needs. Your role involves listening, responding, and mediating between international travelers and accommodation providers worldwide, always ensuring a high standard of customer service.

• Clarify inquiries regarding service, payment, and technical requirements
• Provide accurate information and follow established processes
• Handle communications via email and phone

Requirements

• Proficiency in Italian (C2 level) and advanced English
• Excellent communication and interpersonal skills (both written and spoken)
• Proficient with PC tools: Office 365, CRM systems, and internal platforms
• A problem-solving and solution-driven mindset
• A positive, motivated attitude to handle challenging customer interactions
• Goal-oriented work approach
• Open-mindedness to adapt to changing priorities and business processes
• Interest in Accommodation platforms
• Previous experience in customer service or contact centers (valued but not mandatory)

Desirable Skills

• Process Excellence: Improve organizational efficiency and quality
• Collaboration: Effective teamwork and resource sharing
• Communication: Clear information exchange across channels
• Emotional Intelligence: Manage your own emotions and support positive relationships
• Open-mindedness: Appreciate diverse perspectives
• Critical Thinking: Analyze information to make informed decisions
• Solution Orientation: Focus on practical problem-solving
• Entrepreneurship: Innovate, create, and proactively seek opportunities

Benefits & Contract Details

Working Hours & Compensation

• 38.5 hours/week (Monday to Sunday)
• Salary: €18,794 gross per year
• Available shifts: Afternoon (15:00-23:00) or Split shift (09:00-20:00)
• Temporary Contract
• 27 working days of holidays annually

Additional Benefits

• Flexible nursery school transport remuneration post-probation
• Multicultural and international work environment
• Modern office spaces near Glories shopping mall (Westfield)
• Opportunities for career growth within an industry-leading department
• Initial training plus ongoing personal coaching (3 weeks)

Diversity, Equity & Inclusion 🤝

TP is a global family embracing diversity in backgrounds and lifestyles. We are committed to non-discrimination based on gender identity, sexual orientation, race, religion, age, nationality, disability, pregnancy, veteran status, or other differences. We welcome applicants from all walks of life!