Cross Border Talents Is Hiring An Italian Customer Technical Advisor

Exciting Opportunity for Italian Speakers in Athens, Greece! 🇬🇷

Join Cross Border Talents as a Customer Technical Advisor and experience working abroad in a vibrant city. Are you ready for your next adventure?

Your Role as a Customer Technical Advisor

• Respond and record consumer inquiries/questions received through free phone lines
• Maintain accurate data input of consumer inquiries, questions, and feedback on the customer service database
• Manage client complaints by ensuring they are logged and addressed according to the company’s escalation policy
• Ensure timely resolution of support calls and emails within the agreed SLAs, with proper logging
• Troubleshoot issues using open questions, support documents, and system training
• Provide recommendations for common problems or frequently asked questions

Requirements for the Customer Technical Advisor

• High School Diploma or higher
• Native/Fluent Italian language skills
• Proficient English skills (C1 level)
• Typing speed: 20 words per minute
• Active listening skills
• Strong problem-solving abilities
• Excellent troubleshooting skills

Benefits Offered by Cross Border Talents

• Renewable 12-month contract
• Health coverage and private healthcare
• Attractive salary with performance bonuses
• Working hours: 40 hours per week (8 hours/day, 5 days/week)
• Greek language lessons