Worldlink US Is Hiring An IT Project Manager - Product Support

IT Project Manager - Product Support

Join our dynamic team as an IT Project Manager - Product Support and play a key role in driving process improvements and managing innovative projects in a rapidly growing IT company. 🚀

Position Overview

Type: Full Time (W2)

Location: Plano, TX

About WorldLink 🌐

WorldLink is a rapidly growing information technology company at the forefront of the tech transformation. From custom software development to cloud hosting, from big data to cognitive computing, we help companies harness and leverage today’s most cutting-edge digital technologies to create value and grow.

Our culture is collaborative and respectful. We foster a work-hard, play-hard environment where dreaming and doing go hand in hand. Embracing experimentation, continuous learning, and growth, we take pride in our employees' success and career development.

We are a competitive and humble team passionate about solving tough problems and new challenges. If you're tired of rigid environments and crave a non-bureaucratic startup culture, learn more about us.

Who We’re Looking For 🔍

We seek an IT Project Manager - Product Support to join our innovative team.

Role and Responsibilities 🛠️

• Lead repair service process improvement projects through evaluation and documentation of current workflows, identifying strategies for enhancement.
• Facilitate business requirement gathering and manage comprehensive project documentation.
• Evaluate business needs, supporting project proposals with quantitative and qualitative analysis.
• Work closely with project teams to monitor scope and provide timely status updates to stakeholders.
• Manage relationships and expectations of internal and external stakeholders.
• Perform ad-hoc projects and analyses independently or with cross-functional teams.
• Review project plans to coordinate activities effectively.
• Oversee backup, security, and user support systems.
• Consult with users, management, vendors, and technicians to assess system needs and requirements.
• Collaborate with department heads and vendors to solicit cooperation and resolve issues.
• Provide technical support to users for computer-related problems.

Required Experience & Education 🎓

• 3-5 years of relevant experience.
• Bachelor's degree in computer science, engineering, or a related field.
• MBA or advanced degree preferred.
• PMI or PMP certification preferred.
• Experience in IT system build projects and systems management.
• Knowledge of circuit boards, processors, electronic equipment, and hardware/software.
• Understanding of production processes, quality control, costs, and distribution techniques.
• Knowledge of strategic planning, resource allocation, and production methods.
• Proficiency in software such as Visual C#, Java, JSON, Node, Oracle, SQL, etc.

Necessary Skills & Attributes 🌟

• Self-motivated with the ability to work independently and in teams.
• Detail-oriented with excellent organizational skills.
• Capable of thriving in fast-paced environments.
• Ability to exercise discretion with limited supervision.
• Korean bilingual (verbal and written) preferred.
• Effective in managing multiple projects simultaneously and time management.
• Strong verbal/written communication, problem-solving, and interpersonal skills.

Physical Demands 🏋️‍♂️

The role requires occasional standing, crawling, kneeling, sitting, sorting, handling objects, reaching, climbing, and lifting up to 20 pounds. Visual acuity for detailed work, frequent use of a computer, and occasional travel are expected. Reasonable accommodations are available for individuals with disabilities.

Work is often under tight deadlines and may involve additional hours beyond standard schedules.

What We’ll Bring 🎁

During your interview, you'll learn about our competitive benefits package, including:

• Medical, Dental, and Vision Plans
• Life & Accident Insurance
• Short-term & Long-term Disability
• Critical Illness, Accident, and Hospital Indemnity Coverage
• Identity Theft Protection
• 401(k) Retirement Plan

What You Should Know 🤝

Our success depends on our diverse, talented people. We are an Equal Employment Opportunity and Affirmative Action employer, committed to creating an inclusive environment. All qualified applicants will receive consideration without regard to race, religion, sex, age, national origin, sexual orientation, gender identity, disability, or other protected characteristics.

If you need assistance during the application process due to a disability, please contact us.

This job description outlines primary responsibilities but is not exhaustive of all duties and expectations.