Dana-Farber Cancer Institute Is Hiring An International Patient Records Specialist Bilingual

International Patient Records Specialist - Hybrid Position in Boston, MA

Join our dedicated team at Dana-Farber Cancer Institute as an International Patient Records Specialist. This hybrid role offers a flexible schedule, combining four days onsite with one remote day, supporting international oncology patients through meticulous coordination and compassionate care.

Position Details

• Work Arrangement: Hybrid (4 days onsite, 1 day remote)
• Schedule: Monday - Friday, 8:00 am - 4:30 pm
• Location: Residents must work within New England (MA, ME, NH, CT, RI, VT)

About Dana-Farber Cancer Institute

Located in Boston and nearby communities, Dana-Farber is a leader in groundbreaking cancer research and patient care. Our mission is to conquer cancer, HIV/AIDS, and related diseases by fostering an inclusive and equitable environment. We are committed to compassionate care, innovative research, education, and collaborations with esteemed partners, including Harvard Medical School-affiliated hospitals.

Key Responsibilities

• Material Coordination: Arrange receipt of medical records, tissue samples, and imaging to support international patient visits.
• Documentation: Use electronic tracking systems to document and monitor the retrieval of patient materials.
• Follow-up: Monitor and follow up with patients, embassies, and hospitals regarding material statuses.
• Team Collaboration: Work with the Oncology Nurse Director, Nurse Navigator, and Patient Program Managers to ensure seamless operations.
• Patient Support: Assist patients with obtaining translated medical records and direct them to translation services as needed.
• Communication: Provide regular updates to clinical and support staff on patient materials status.
• Request Management: Respond to emails and manage requests for international patients, gathering detailed clinical information.
• Problem Resolution: Independently resolve issues or escalate to supervisors when necessary.
• Meetings & Updates: Participate in weekly review meetings, offering case updates.
• Customer Service: Provide information, triage issues, and respond to inquiries in real time, recognizing emergencies and following protocols.
• Quality & Compliance: Ensure adherence to clinical standards and procedures.
• Flexibility & Engagement: Work with patients and facilities across different time zones, maintaining flexibility.
• Performance: Strive to meet service levels and key performance indicators.
• Training & Support: Assist in onboarding new staff and develop departmental materials.
• Additional Duties: Perform other responsibilities as assigned.

Qualifications

• Education: High school diploma required; Bachelor’s degree in health administration or related field preferred.
• Experience: At least 1 year of administrative or customer service experience, preferably healthcare-related.
• Knowledge: Medical terminology preferred.
• Language Skills: Bilingual or multilingual skills required; Arabic fluency preferred.

Knowledge, Skills, and Abilities

• Proficiency in computer applications
• Knowledge of disease-specific programs
• Exceptional communication, organizational, and customer service skills
• Excellent phone etiquette
• Strong attention to detail
• Ability to multitask and problem-solve independently
• Quick understanding and implementation of new processes
• Adaptability to evolving technology and workflow tools
• Ability to work independently and as part of a team

Compensation & Equal Opportunity

The pay range for this role is $25.38/hr - $27.50/hr, based on market data, experience, and qualifications. For union positions, pay is determined by the Collective Bargaining Agreement.

Dana-Farber Cancer Institute is an equal opportunity employer, committed to diversity and inclusion, and considers applicants without regard to race, religion, gender, sexual orientation, national origin, disability, age, veteran status, or other protected characteristics. 🌍