PartsBase Inc. Is Hiring An International Customer Success Manager- Bilingual Spanish

Join Our Global Team as an International Customer Success Manager at PartsBase! 🚀

Discover an opportunity to grow your career in a fully remote, innovative company that leads the aviation marketplace worldwide.

Company Overview ✈️

PartsBase Inc. is the world's largest online Aviation Marketplace and Community. Our global network includes over 7,600 companies across more than 217 countries & territories. We collaborate with renowned brands such as Delta, Northrop Grumman, AvAir, Heico, Chevron, Air France Industries, and Air Australia.

At PartsBase, we offer a FULLY remote environment, enabling you to work at the cutting edge where aviation and technology converge. Imagine collaborating with peers worldwide and contributing to groundbreaking business technology projects! 🌍

Life at PartsBase 🌟

Our top priority is fostering a culture of teamwork and celebration. We are an inclusive organization that values each employee's unique contributions, making us stand out internationally. Our clients often tell us that our people are what truly set us apart.

We strive to hire the best talent, and we're looking for a motivated, well-organized individual with a deep understanding of prospecting and building strong customer relationships.

About The Role

We are seeking a results-driven International Customer Success Manager to strengthen relationships with our global clients and drive revenue within existing accounts. Your responsibilities will include managing renewals, identifying upsell and cross-sell opportunities, and ensuring high customer satisfaction through ongoing engagement and support.

Key to your success will be your ability to deliver impactful presentations, conduct multiple daily calls, and collaborate effectively across teams.

Key Responsibilities 📋

• Renewal Management: Proactively oversee contract renewals to minimize churn and ensure seamless service continuity.
• Upsell & Cross-sell: Spot and leverage opportunities to expand product and service adoption within existing accounts.
• Client Relationship Management: Develop trust-based relationships with global clients and key stakeholders.
• Revenue Growth: Create and implement strategies to increase value and growth in international accounts.
• Outbound Engagement: Make multiple outbound calls daily to maintain contact, provide updates, and boost engagement.
• Presentation Delivery: Present compelling demos and tailored proposals to diverse international audiences.
• Cross-functional Collaboration: Work closely with Sales, Marketing, and Product teams to align on client goals.
• Account Health & Reporting: Monitor client satisfaction, usage metrics, and provide actionable insights and recommendations.

Qualifications 🎓

• 2+ years of experience in full sales cycles or customer success roles, preferably in a B2B SaaS environment
• Experience or familiarity with the aviation industry is a plus
• Full professional fluency in English and Spanish (spoken and written)
• Proven success in managing renewals, upselling, and cross-selling
• Comfortable making high volumes of customer calls and delivering effective presentations
• Excellent verbal and written communication skills
• Strong negotiation and objection-handling abilities
• Organized, analytical, and capable of multitasking effectively
• Resilient, proactive, and goal-oriented mindset
• Ability to work independently and collaboratively in a fast-paced, global environment
• Proficient in Microsoft Office, Zoom, and CRM systems like Oro or similar

Preferred Traits ✨

• Energetic and self-driven
• Adaptable to changing priorities and international client needs
• Data- and results-oriented
• Coachable with a continuous improvement mindset
• Detail-oriented with excellent follow-through
• Excellent communicator and attentive listener

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. 🌏