Maximus Is Hiring An International Customer Service Rep Bilingual Spanish Remote

Join our team and make a meaningful difference by supporting veterans through empathetic communication and dedicated case management. Here's what you'll be doing:

Essential Duties and Responsibilities

• Outbound Communication 📞✉️: Make outbound calls and emails to military veterans and service members, providing clear and empathetic support, addressing questions or concerns, and updating them on the status of their cases.
• Appointment Reminders ⏰: Send reminder emails or make calls to veterans and service members about upcoming diagnostic appointments.
• Case Analysis 🔍: Investigate and analyze cases to understand concerns and identify appropriate solutions or resolutions.
• Information Requests 📋: Submit VBMS requests to supervisors for additional contact details if contact attempts are unsuccessful after multiple calls.
• Interdepartmental Communication 📧📞: Coordinate with various department regions regarding veteran/service members' recent diagnostic testing, scheduling, and travel options.
• Data Management 📝: Update OMS (Office Management System) with changes such as addresses, phone numbers, emails, and obtain permission from veterans/service members to discuss cases with others.
• Queue Monitoring 🚦: Monitor and manage international queues for "Pending Initial DOC" (Day One Call) and "Pending Intl CAPS" (Claimant Appointment Packets) in OMS.
• CAPS Dispatch 📩: Send CAPS documents via email, FedEx, or USPS express mail.
• Documentation 📚: Maintain detailed notes of communication and CAPS information within OMS systems.

Home Office Requirements 🏠💻

• Internet speed of 20 Mbps or higher (testable via online speed tests)
• Connectivity via Wi-Fi or Category 5/6 Ethernet cable to the home router
• Private work area with sufficient power source
• Must permanently reside in the Continental US

Note: Remote work must be conducted from the specified location at hire, with no travel permitted.

Minimum Qualifications

• High School Diploma or equivalent
• 2-4 years of relevant experience
• Fluency in both English and Spanish
• Proficiency in Microsoft Office Suite (preferred)
• Ability to work a set schedule: Monday to Friday, 4PM - 12:30AM or 8AM - 4:30PM Central Time

EEO and Compensation

EEO Statement 🤝: Maximus is an equal opportunity employer, evaluating all qualified applicants fairly regardless of race, color, religion, sex, age, national origin, disability, veteran status, genetic information, or other protected characteristics.

Pay Transparency 💰: Wage rates will align with prevailing local standards as determined by the Department of Labor, based on the employee's location. Salary history will not influence compensation decisions.

Accommodations 🌟

Maximus provides reasonable accommodations throughout the employment process for individuals with disabilities or medical conditions. Contact People Operations for assistance at [contact info].

Salary Range 💵

• Minimum Salary: $19.53
• Maximum Salary: $25.43