Hanger, Inc. Is Hiring An Intake Specialist Bilingual Spanish

Why Us? 💡

With a mantra of Empowering Human Potential, Hanger, Inc. is the world's leading provider of orthotic and prosthetic (O&P) services and products. We offer the most advanced O&P solutions, clinically differentiated programs, and unmatched customer service. Our Patient Care segment operates the largest network of O&P clinics nationwide, and through our Products & Services segment, we distribute branded and private label O&P devices, products, components, and rehabilitative solutions. With over 160 years of clinical excellence and innovation, our vision is to lead the orthotic and prosthetic markets by delivering superior patient care, outcomes, and value. Each day, Hanger employees touch thousands of lives, helping people achieve new levels of mobility and freedom. 🚀

Could This Be For You? 🤔

We are looking for a Bilingual Intake Specialist (Spanish) — remote position, preferably candidates from the Eastern Time Zone. The ideal candidate provides excellent customer service, interacts directly with patients and their families, assesses their needs, medical history, and special requirements.

This role primarily supports the Southeast region. All eligible candidates are encouraged to apply. Ideal candidates will possess knowledge of Southeast payers and office administrative experience.

Your Impact 🌟

• Promote the values of Hanger
• Handle incoming calls from patients and schedule various appointment types across multiple locations
• Communicate professionally with patients
• Accurately document and confirm requested appointments
• Deliver exceptional customer service
• Determine the best location, clinician, and appointment type for each patient
• Manage incoming faxes from referral sources
• Triages and routes general inquiry calls
• Follow up with patients regarding no-shows or rescheduled appointments

Minimum Qualifications ✅

Required

• High school diploma or equivalent
• At least 2 years of related experience in customer service, call centers, or handling medical records/insurance

Preferred

• Bilingual proficiency in Spanish
• Experience in Orthotic and Prosthetic fields
• Familiarity with EMR systems (NextGen preferred)

Additional Success Factors 🚀

• Strong interpersonal, oral, and written communication skills
• Ability to follow written and verbal instructions
• Resourceful, adaptable team player who builds trusting relationships
• Knowledge of HIPAA, medical insurance regulations, coding, billing, and reimbursement protocols
• Proficiency with Windows office tools (Word, Excel), Outlook, and billing systems
• Understanding of ICD-9, ICD-10, HCPC/CPT coding
• Ability to operate office equipment (fax, calculator, postage machine)
• Awareness of state, federal, and regional reimbursement laws
• Excellent organizational skills, ability to multitask in a fast-paced environment
• Enthusiastic, positive attitude
• Independent work ethic with attention to detail and creativity
• Act with integrity, honesty, transparency, and respect
• Patient-centered approach, fostering trust
• Open collaboration and constructive communication
• Continuous innovation and adaptability to change
• Focus on achieving superior outcomes and process improvement

Compensation & Benefits 💰

Hourly pay ranges from $17.75 to $22.00, plus an annual bonus of up to 5% of base pay, depending on bonus criteria. This reflects our commitment to wage transparency and varies based on skills, location, and experience.

Our Investment in You 🌱

• Competitive compensation packages
• 8 paid national holidays & 4 floating holidays
• PTO including vacation and sick leave
• Medical, Dental, and Vision coverage
• 401(k) savings & retirement plan
• Paid parental bonding leave
• Flexible work schedules and part-time options
• Employee referral bonus program
• Mentorship programs (mentor and mentee)
• Student loan repayment assistance by location
• Relocation support
• Travel opportunities for CPO/CO/CP roles
• Participation in volunteering events like Hanger’s BAKA Bootcamp & EmpowerFest

Our Commitment to Equal Opportunity 🤝

Hanger, Inc. is dedicated to providing equal employment opportunities for all employees and applicants. We prohibit discrimination or harassment based on race, religion, color, age, gender, sexual orientation, gender identity, national origin, marital status, medical condition, disability, military service, pregnancy, or any other protected characteristic. We adhere to all applicable laws and regulations, ensuring a respectful and inclusive workplace. Retaliation for discrimination or harassment complaints is strictly prohibited.