Melone Hatley, P.C. Is Hiring An Intake Specialist - Bilingual (English/Spanish)

Join Our Team as an Bilingual Intake Specialist! 🌟

Melone Hatley, a top family law firm with offices across Virginia, Florida, South Carolina, and Texas, is seeking a highly organized and proactive bilingual (English/Spanish) Intake Specialist to become a vital part of our dynamic team. If you excel in communication, organization, and thrive in a fast-paced environment, we want to hear from you!

Company Overview

Melone Hatley is a distinguished family law firm committed to excellence. With a strong presence in multiple states and recognition as one of the fastest-growing 500 law firms in the U.S., we are proud to be rated by Super Lawyers and known as a top employer in the region. Our mission is to be the leading family and estate planning law firm, helping clients safeguard their families, finances, and futures.

We value transparency, honesty, and open communication, ensuring personalized service for every client through every step of their journey with us.

Position Overview

We are looking for a motivated Bilingual (English/Spanish) Intake Specialist to handle administrative tasks such as client intake, phone management, and supporting daily operations. The ideal candidate will demonstrate excellent communication, attention to detail, and the ability to maintain smooth operations in a lively environment.

Key Responsibilities

• Phone Management 📞: Answer and direct incoming calls, follow up with clients, and support client queries.
• Appointment Coordination 📅: Schedule and organize meetings for clients and attorneys.
• Correspondence Management ✉️: Draft and distribute emails, memos, letters, and documentation.
• Database Maintenance 🗄️: Keep contact lists and client information current and accessible.
• Filing Systems 🗂️: Manage physical and digital files for efficient document organization.
• Policy Compliance ✅: Follow office procedures and assist with routine reports.
• Client Support 🤝: Serve as a primary contact, providing exceptional customer service.
• Team Collaboration 🤝: Work closely with management to address administrative needs.

Qualifications and Skills

• Excellent Communication 🗣️: Strong written and verbal skills.
• Organizational Skills 📋: Capable of multitasking effectively.
• Attention to Detail 🔍: Precise with a problem-solving mindset.
• Technical Proficiency 💻: Familiar with MS Teams, Outlook, Word, Excel, CRM, Clio, HubSpot, and office equipment.
• Time Management ⏱️: Prioritize tasks efficiently.
• Previous Experience: Experience as an Administrative Assistant, Receptionist, or Secretary is a plus.
• Education 📚: High school diploma or equivalent, required.

Benefits 🎉

• 100% Employer-Paid Medical Benefits for Employees and Dependents
• Dental, Vision, and Life Insurance
• 401(k) Matching
• Paid Time Off and Holiday Pay

Work Environment

• Full-time position (8-hour shift)
• Monday through Friday, with rotating Saturday shifts
• Remote work setup

Join Us! 🚀

If you are a motivated, detail-oriented individual who thrives in a team-oriented and fast-paced setting, we encourage you to apply. At Melone Hatley, P.C., you will have opportunities for professional growth and meaningful impact.

Melone Hatley, P.C. is an equal opportunity employer.