Swissport International AG Is Hiring An Iad Passenger Service Agent Bilingual

Take your career to new heights with Swissport, a global leader in aviation services dedicated to delivering tailored solutions for a better customer experience. Join our dynamic team and be part of an industry that connects the world! ✈️

Overview

Are you ready to take flight in a fast-paced, innovative aviation environment? Swissport, serving over 300 million passengers annually, specializes in Ground Handling, Cargo Handling, and Passenger Services worldwide. Our mission is clear: "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience."

We believe our people are our greatest asset. Guided by our core values of Show You Care, Do the Right Things, and Win as a Team, we are seeking dedicated individuals who share these values to join our expanding team across various locations globally. 🌍

Job Summary

The Passenger Service Agent will handle all passenger and customer services as contracted, including but not limited to:

• Reservations & Ticketing
• Baggage Processing
• Terminal & Gate Check-in
• Jet Way Operations
• Greeting & Assisting Passengers, including VIPs & special needs travelers
• Handling Customer Complaints
• Other operational duties as assigned

💵 The expected pay rate is $18.50/hr.

This role requires proficiency in English plus one of the following languages: Japanese, Korean, Vietnamese, or Chinese.

Your Responsibilities

• Inspect and verify passenger documentation
• Issue boarding passes & reschedule affected passengers
• Manage baggage processing & fee calculations
• Assist passengers during arrival & check-in, including those with special needs (UMs, VIPs, wheelchair assistance)
• Guide passengers through Customs, Immigration, & Quarantine processes
• Make public address announcements as required
• Collaborate with Ramp Service Agents for loading & unloading wheelchairs, strollers, and gate-checked bags
• Comply with security regulations and Swissport policies
• Operate equipment such as jet ways, reservation, and ticketing software
• Produce all necessary work documentation
• Perform other duties as assigned

Your Profile

• Fluent in English and one of the following languages: Japanese, Korean, Vietnamese, or Filipino
• High School diploma or GED
• Passionate about customer service with relevant work experience
• Excellent written and verbal communication skills
• Multilingual abilities are a plus
• Commitment to continuous improvement and self-motivation
• Ability to work independently & attentiveness to detail
• Flexible and able to follow established processes
• Proficient in typing and learning airline reservation software
• Willing to work in all weather conditions ☔️❄️

We Are an Equal Opportunity Employer 🌈

At Swissport, we celebrate diversity and are committed to fostering an inclusive workplace. All qualified applicants will receive consideration regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Learn more about life at Swissport on our website.

Join Us

Be part of a global team that connects the world of aviation. Apply today and take your career to the next level with Swissport! ✈️🌟

Skills & Qualifications

• Airline Reservation & Customer Support
• Aviation Industry Knowledge
• Cargo & Freight Handling
• Multilingual Communication (Chinese, Korean, Vietnamese, Filipino)
• Customer Experience & Support
• Adherence to SOPs & Continuous Improvement
• Handling Special Needs & Customer Issues
• Basic Computer & Reservation Software Skills

About Swissport

Swissport International AG is a leader in global aviation services, dedicated to delivering exceptional ground handling, cargo, and passenger services worldwide.