Westgate Resorts Is Hiring A Human Resources Specialist

Join our vibrant team at Westgate Lakes Resort & Spa as a Bilingual Human Resources Specialist and enjoy a dynamic, fully on-site role in a stunning lakefront setting, supporting HR functions in a world-class hospitality environment. 🌅🎉

Pay Range & Location

• Pay Range: $23 - $26 / hour
• Work Schedule: Fully on-site, Monday - Friday

About Westgate Lakes Resort & Spa 🏞️

located along the beautiful lakefront, offering an exciting opportunity to connect with guests from around the world — all while enjoying the vibrant surroundings of Central Florida’s famous theme parks and attractions. Join us and be part of a team that shares stories and creates memorable experiences!

Job Description

As a Human Resources Specialist (Bilingual), you will support our daily HR operations by collaborating closely with HR Managers. Your key responsibilities include ensuring smooth onboarding, accurate data management, employee support, and compliance with HR policies—all in a fast-paced hospitality setting.

This role is perfect for organized, approachable, and detail-oriented individuals who are passionate about helping team members while maintaining professionalism and confidentiality. 🤝

What You'll Do ✨

• Process and coordinate onboarding for new hires, rehires, and reinstatements
• Enter and maintain accurate data in payroll and HR systems (ADP, SmartRecruiters, ImageQuest)
• Create, run, and distribute reports related to HR operations and compliance
• Maintain HR files and ensure proper record retention
• Assist walk-in team members and applicants with HR inquiries
• Support New Hire Orientation, employee events, initiatives, and internal communications
• Answer and screen incoming calls, providing accurate info or routing appropriately
• Assist HR Managers and TMS Admin Managers with projects and admin tasks
• Coordinate processing, terminations, and employment status changes
• Adapt to shifting departmental needs, including temporary coverage or priority adjustments
• Attend trainings, staff meetings, and departmental initiatives
• Handle sensitive information with discretion and professionalism
• Other duties as assigned

Qualifications & Skills

Required Skills & Attributes

• Strong verbal and written communication in English and Spanish (Creole a plus)
• Empathy, active listening, and effective problem-solving abilities
• Excellent organizational skills with strong attention to detail
• Ability to prioritize, meet deadlines, and work independently
• Comfort handling multiple interruptions in a fast-paced environment
• Professional demeanor, engaging effectively across all leadership levels
• Proficiency with multi-line phones, office equipment, and HR systems
• Maintains confidentiality and handles sensitive information appropriately

Experience & Technical Skills

• 1–2 years of HR experience required
• Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook)
• Experience with ADP, SmartRecruiter, ImageQuest required; Canva and Adobe a plus
• Fully bilingual in Spanish; Creole is a plus

Why Westgate? 🎁

• Comprehensive health benefits – medical, dental, and vision
• Paid Time Off (PTO) – vacation, sick, and personal days
• Paid Holidays
• 401K plan with generous company match
• Access to your pay as needed with Daily Pay
• Family benefits including parental and pregnancy leave, adoption assistance
• Wellness programs and Flexible Spending Accounts
• Tuition Assistance and Military Leave
• Employee Assistance Program (EAP)
• Insurance options: Life, Disability, Accident, Critical Illness, Hospital
• Pet Insurance 🐶
• Exclusive discounts on hotels, cruises, resorts, restaurants, and entertainment
• Opportunities for growth and community involvement

Equal Employment Opportunity 🌍

Westgate Resorts is an Equal Opportunity Employer. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other protected class under law.

For accommodations during the application process, contact WGAccommodations@wgresorts.com with the job title and location.

This posting provides a general overview; responsibilities and requirements may evolve over time. Duties may be adjusted as needed.