Strada Global Is Hiring A Hr Admin

Embark on a rewarding journey with Strada, where limitless possibilities meet meaningful impact and personal growth. 🚀

Join Us on a Journey of Endless Possibilities

At Strada, possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, fostering a path of growth, discovery, and influence.

With our dedicated support, extensive resources, and abundant opportunities, you’ll build a fulfilling future—working on impactful projects that span industries and regions, contributing to outcomes that truly matter. 🌎✨

About Strada

Strada is a leader in people, payroll, and technology, simplifying international workforce management. Operating in over 180 countries, we craft and deliver people-first solutions powered by cloud technology—helping organizations thrive and empowering workforces to perform at their best.

Learn more at www.stradaglobal.com

Position: HR Admin / Benefits / Customer Care, Associate

🌟 The Role

As part of our team, you will support and execute data management and customer service activities, ensuring accuracy and timeliness. Your focus will be on HR administration processes and customer care services, with the flexibility to support varied responsibilities as needed.

📝 Responsibilities

• Advise clients using HR Administration expertise, understanding specific processes and tasks.
• Independently handle Data Management or Customer Service activities according to schedules and KPIs.
• Ensure data accuracy and timely completion.
• Respond to tickets and calls within SLA times while maintaining high standards.
• Follow Detailed Working Instructions (DWIs), highlighting gaps or inconsistencies and supporting updates when necessary.
• Proficiently utilize systems and tools.
• Complete SOC Controls promptly, providing necessary evidence.
• Conduct Knowledge Transfer sessions related to client and country-specific processes, ensuring understanding and practical application.
• Report system issues or defects with complete details and evidence, enabling investigation.
• Alert Service Manager of any deviations from standard service scope.
• Handle sensitive and confidential information appropriately.
• Successfully complete all learning objectives.
• Record time accurately and punctually.
• Adhere to Strada Security Standards.
• Participate actively in team meetings, raising issues promptly.
• Stay updated with all HR announcements and communications.
• Build solid relationships across different lines of business.
• Update stakeholders promptly and accurately when required.
• Participate in assigned projects and activities.

🎯 Requirements

• University diploma or equivalent experience.
• Knowledge of HRIS systems preferred.
• Previous experience in HR Administration or Customer Support roles is a plus.
• Fluent in French and Italian (minimum B2 level), with good command of spoken and written English.
• Proficient in MS Office tools: Excel, Word, PowerPoint.
• Flexible to support a global, fast-paced environment.
• Strong attention to detail.
• Excellent communication skills (written and verbal).
• Ability to collaborate effectively within a team and independently, following processes and procedures.
• Availability to support work shifts and bank holidays if needed.
• Hybrid work position – willing to work from the office as per company policy and manager agreement.

🌟 Strada's Core Values

• Anticipate Customer Needs – Proactively staying ahead of trends to enable our customers' growth.
• Own the Outcome – Taking responsibility to deliver excellence.
• Challenge Ourselves to Work Smarter – Moving quickly to drive change and achieve more.
• Empower Each Other to Solve Problems – Collaborating and asking tough questions to find the best solutions.
• Care About Our Work – Recognizing our responsibility to get things right, impacting millions.

🎁 Benefits

At Strada, we support your holistic well-being with benefits that cover your health, finances, and future, including:

• Health coverage
• Wellbeing programs
• Paid leave (vacation, sick, parental)
• Retirement plans
• Learning and development opportunities
• And more...

Additional Information

Background Checks: All offers are contingent upon successful completion of necessary background checks, which may include identity, education, employment, criminal history, global watchlists, credit, or drug tests.

Diversity & Inclusion: Strada is committed to fostering an inclusive workplace where everyone is valued and supported. We support underrepresented groups and provide reasonable accommodations for disabilities and religious practices. Requests can be made through the recruiter.

Work Authorization: You must have valid work authorization in the country of application; visa sponsorship is not provided by Strada.

Note: This job description is not exhaustive and does not limit Strada’s right to assign or reassign responsibilities to subsidiaries, partners, or future business purchasers.

🌟 Why Join Strada?

Enjoy a competitive total rewards package, ongoing education and training, and the incredible potential of growing within a global organization. 🚀

⚠️ Disclaimer

Management reserves the right to assign or reassign duties and responsibilities, including to subsidiaries, partners, or future business entities.