Natividad Medical Center (NMC) Is Hiring A Hospital Communications Operator Bilingual Required

Join Our Team as a Hospital Communications Operator at Natividad! 🏥📞

Natividad is seeking a dedicated and skilled individual to fill a permanent Hospital Communications Operator position within our Telecommunications Department. This vital role ensures seamless communication during routine operations and emergencies in our healthcare facility.

Position Details

Application Deadline: Sunday, November 30, 2025, at 11:59 PM.

Applications will be reviewed on an ongoing basis until the position is filled. Please allow up to two weeks for processing. Note that postmarks and faxes are not accepted. The eligible list may also be used to fill future temporary or regular vacancies.

Exam Number: 25/80U11/11SS

About the Role

As a Hospital Communications Operator, you will:

• Operate electronic and computerized telephone consoles to manage incoming and outgoing calls.
• Handle both routine and emergency communications effectively.
• Dispatch information via telephone, radio, and pager systems.
• Perform clerical duties and assist in maintaining communication systems.

Examples of Key Duties

• Operate an electronic telephone console, respond to emergency calls, and assist the public.
• Respond swiftly to hospital emergencies such as fire alarms, code blues, and abductions, following established protocols.
• Page and call physicians and hospital personnel as needed, adhering to protocols.
• Channel calls, provide patient room numbers, and share direct phone numbers.
• Use speed dialing, beepers, and voice paging to expedite communications.
• Manage assignments of cell phones and pagers, including programming and monitoring.
• Troubleshoot equipment issues, maintain logs, and coordinate with vendors.
• Keep telephone directories current and accurate.
• Order office supplies and maintain office equipment.
• Train new staff on communication systems and emergency procedures.
• Provide critical communication support during emergencies.
• Collaborate with hospital staff and supervisors to improve processes.
• May be assigned as a Disaster Worker when needed.

Qualifications & Experience

The Ideal Candidate Will Have:

• Working Knowledge of:
  • Operation of a multi-line switchboard
  • Modern office procedures
  • Hospital functions and emergency protocols
  • Use and care of computer, cellular, pager, and radio equipment
  • MSWord, Excel, Outlook software
• Thorough Knowledge of:
  • Multi-line switchboard operation
  • Hospital emergency functions
  • Proper handling of communication equipment
• Skills and Abilities to:
  • Work effectively in a busy, noisy environment
  • Type accurately and efficiently
  • Remain calm under pressure during emergencies
  • Communicate clearly in English with a friendly tone
  • Take and transmit precise directions and information
  • Perform clerical tasks quickly and accurately
  • Follow oral and written instructions
  • Sit at a console for extended periods
  • Multi-task efficiently
  • Build cooperative relationships with colleagues and clients

Experience & Education Requirements

Any combination of training, education, and experience demonstrating the above knowledge, skills, and abilities is qualifying. For example:

• Experience: Two (2) years in customer service, preferably in healthcare
• Additional: One (1) year of switchboard experience

Additional Information & Conditions of Employment

• All incumbents must pass a pre-employment physical/medical exam.
• A thorough background check, including a Department of Justice fingerprint review, will be conducted.
• Proficiency in oral and written Spanish is required.
• Valid driver's license or suitable transportation is necessary for roles involving county travel.
• Applicants must present their original Social Security Card and a valid ID before starting work.
• Work hours may include nights, weekends, holidays, and irregular shifts.
• Handling potentially hazardous or infectious substances may be required.

Application & Selection Process

How to Apply

Submit a completed Monterey County application:

• At the Natividad Human Resources Office: 1441 Constitution Blvd., Bldg. 300, Salinas, CA 93906
• Online at www.natividad.com
• Attach your resume, licenses, or certifications if applicable, or email separately to GallardoD@natividad.com.

Contact HR at (831) 783-2700 for additional information or to obtain application materials.

Selection Process

• Qualifications Appraisal: Verified via primary source; evaluation based on application and supplemental questions.
• Qualifications Assessment: May include oral exams, performance tests, or physical ability assessments.

Special Notes

• Disability accommodations: Contact HR Technician at (831) 783-2704.
• Employment contingent upon verification of identity and legal authorization.
• Temporary employees are not eligible for benefits.