Innovative Integrated Health Is Hiring A Guest Service Representative-Bilingual

Join our team as a Guest Services Representative and be part of an organization committed to empowering senior communities to live independently and with dignity. We offer a supportive environment where your skills make a real difference in people's lives. 💙

Job Type

Full-time

About Us

Who We Are

Are you interested in working for an organization whose mission is to enable frail, underserved, and multicultural senior communities to live independently at home and in their communities, for as long as possible?

The PACE Program of All-Inclusive Care for the Elderly (PACE) is dedicated to providing comprehensive health and social supports proven to effectively manage chronic conditions and reduce the risk of premature institutionalization. Our staff are industry leaders in “aging in place,” proudly serving seniors and their families in Fresno, Bakersfield, and Orange County. 🌟

Job Summary

As a Guest Services Representative, you will exercise excellent judgment and uphold confidentiality in a variety of situations. Your strong communication, administrative, and organizational skills will help maintain a balance among multiple priorities. You will work both independently and collaboratively, managing projects from inception to completion while handling sensitive matters with discretion. 🛎️

Essential Job Functions

Your duties include, but are not limited to:

• Demonstrating strong communication, process, and project management skills; collaborating effectively across all management levels.
• Bringing together diverse perspectives to identify issues and develop solutions across organizational boundaries.
• Delivering high-quality results with passion and supporting a strong team environment.
• Providing sound guidance on technical and process-related issues to management.
• Maintaining a highly professional demeanor and adhering to the highest standards of integrity.
• Working collaboratively in a global, multicultural environment with adaptability and respect.
• Managing daily front desk activities in a dynamic, sensitive environment with rapidly changing priorities.
• Passing the PACE marketing exam within your first 60 days of employment.
• Keeping current with software and documentation updates to ensure optimal guest services.
• Identifying and recommending process improvements to enhance guest experience.

Guest Service Representative Expectations

• Communicating information clearly and effectively to individuals or groups, considering audience and context.
• Upholding HIPAA regulations and respecting confidentiality at all times.
• Delivering compelling oral presentations.
• Listening actively, interpreting nonverbal cues, and responding appropriately.
• Providing excellent phone etiquette, greeting participants and visitors, and monitoring reception flow.
• Displaying strong organizational skills to manage multiple tasks with attention to detail.
• Building relationships with stakeholders, including staff and board members.
• Participating in staff meetings, training sessions, projects, and committees as needed.
• Adhering to policies, procedures, and schedules, including breaks and attendance.
• Performing other duties as assigned with flexibility in working hours.
• May require the use of a personal vehicle for work-related travel.

Requirements

Knowledge, Skills, and Abilities

• Proficient in MS Office (Word, Excel, Access, PowerPoint, Outlook).
• Knowledge of general office procedures, equipment, and filing systems.
• Effective verbal and written communication skills.
• Ability to quickly learn department policies, goals, and services.
• Strong attention to detail and accuracy.
• Flexibility to adapt to changing priorities.

Working Conditions and Physical Demands

• Ability to access all areas of the center during the workday.
• Capable of lifting up to 35 pounds occasionally, 15 pounds frequently, and 7 pounds constantly; assistance required for objects over 50 pounds.
• Constant hand grasp and finger dexterity; frequent sitting, standing, walking, and repetitive movements.
• Occasional bending, reaching, squatting, and kneeling.
• Excellent verbal communication skills in English.
• Work environment is indoor, well-lit, ventilated, heated, and air-conditioned.

Core Values

• Respect in all interactions 🤝
• Honesty and Integrity in every endeavor ✨
• Patient-Centered Care aligned with participant values and preferences ❤️
• Encouragement to motivate and empower others 🌱
• Quality Care that is efficient, innovative, and transformative 🚀

Compensation

Salary Range: $16.50 - $20.00 per hour 💰