San Diego Padres Is Hiring A GSR Captain

Guest Service Representative (GSR) Captain - Petco Park

Join our team as a Front-Line Supervisor at Petco Park, where you will lead a dedicated team to deliver extraordinary experiences to our guests during Padres games and events. Embrace a vibrant, inclusive environment and make meaningful connections that set us apart! 🚀

Department: Guest Experience

Reports To: Sr. Manager, Premium Experience

Supervises: Guest Services Representatives

Status: Part-time, Hourly/Non-Exempt, Union (SEIU, Local 1877)

Our Commitment to Diversity & Inclusion 🌍

The San Diego Padres are devoted to fostering a diverse and inclusive workplace by valuing perspectives across race, ethnicity, religion, gender, age, disability, sexual orientation, veteran status, and national origin. We encourage all qualified candidates to apply, even if you’re not 100% sure you meet every requirement — skills are transferable, and passion counts! 💪

Petco Park Promise ✨

Our service values — CARE, CONNECT, EXCEED — guide us to create memorable experiences for every guest. As a team member, you’ll care deeply about our guests, the ballpark, and each other, building genuine connections that make us unique. Every day, you’ll live out this commitment! 💖

Your Role as a GSR Captain

You will act as the front-line supervisor, managing a team of Guest Service Representatives during all Padres home games and special non-baseball events. Your leadership will be crucial in delivering exceptional guest experiences! 🎯

Key Responsibilities 📝

• Exemplify the Petco Park Promise: CARE, CONNECT, EXCEED by welcoming guests and striving to surpass their expectations
• Supervise GSRs: oversee team activities during events, ensuring smooth operations
• Pre-Event Briefings: conduct updates on event details, best practices, and expectations
• Collaboration: work with management, other departments, and partners to create a positive environment
• Team Culture: foster open communication and an inspiring team atmosphere
• Feedback & Conflict Resolution: listen to team input and address issues promptly
• Training & Development: identify areas for skill improvement and organize training sessions
• Communication Access: ensure team uses proper channels for updates and incident reporting
• Performance Monitoring: evaluate team members, coach, and complete evaluations
• Guest Satisfaction: exceed expectations and resolve issues efficiently during events

Required Knowledge & Skills 🧠

• Punctuality, reliability, and commitment to schedule and responsibilities
• Leadership experience in fast-paced, dynamic environments
• Strong organizational, communication, decision-making, and time management skills
• High integrity, discretion, and accountability
• Ability to collaborate respectably and contribute to a positive venue experience
• Personable, enthusiastic, positive attitude, and motivational skills
• Bilingual in English/Spanish is a plus (not required)

Qualifications & Physical Requirements ✅

• Minimum age of 18 years at the start of employment
• Ability to travel across the ballpark and work in various weather conditions, including rain and sun
• Lift and transport items weighing up to 25 pounds
• Availability to work at least 75% of scheduled events, including all weekend games (Friday–Sunday), with up to 6 exceptions
• Flexible hours including days, evenings, weekends, holidays, and overtime as needed
• Successful completion of all pre-employment background checks and requirements

Compensation & Benefits 💼

This is a union position, with pay rates and benefits governed by the collective bargaining agreement.

Hourly Rate: $22.88 per hour

Additional benefits include:

• Paid sick leave
• Holiday pay for designated holidays
• Free parking
• Eligibility for end-of-season bonus
• Employee discounts and recognition programs