Penn Medicine Is Hiring A Global Care Coordinator

Join Penn Medicine and be part of a leading academic medical center dedicated to delivering exceptional patient care, pioneering research, and educating future healthcare leaders. ❤️

Overview

Penn Medicine is committed to its tripartite mission of providing top-tier patient care, advancing innovative research, and shaping future medical professionals. Collaboration with top clinical, technical, and business professionals across disciplines is at the core of our work. Each day, our employees make breakthroughs, heal hearts, share hopeful news, and provide comfort. Are you ready to live your life's work with us? 🚀

Entity and Department

• Entity: Corporate Services
• Department: Penn Global Medicine
• Hours: 8:30 AM - 5:00 PM, Monday - Friday | Onsite
• Location: 3440 Spruce Street, Philadelphia, PA

Position Summary

The Care Coordinator in Penn Signature Services (PSS) plays a crucial role in delivering exceptional service to prospective and current patients accessing UPHS/Penn Medicine's remote and in-person services. 🌍 They act as the primary point of contact and liaison, seamlessly coordinating service and medical care while managing communications with referring parties such as university trustees, senior leaders, government agencies, insurance providers, and corporate partners.

Key Responsibilities

• Patient Liaison & Coordination: Serve as the primary contact, understanding patients' needs, coordinating with departments, and facilitating communication among stakeholders. Handle high-profile, destination, or premium patients requiring complex scheduling and coordination, including telehealth options and interpreter services as needed.
• Communication & Documentation: Communicate with patients regarding financial considerations, ensuring privacy and HIPAA compliance. Maintain detailed records of activities, updates, and referrals in PSS databases like Salesforce. Prepare and share reports on patient activity and service utilization.
• Pre- and Post-Visit Engagement: Meet patients prior to appointments, assist with scheduling, and facilitate navigation during visits, including outside office hours if necessary. Facilitate clinical requests such as transfers, equipment, pharmacy needs, and transportation arrangements.
• Accommodation & Financial Support: Coordinate hotel accommodations and assist with initial financial account setup for international patients.
• Quality & Service Improvement: Monitor patient satisfaction, identify issues, implement corrective actions, and participate in quality initiatives and training sessions. Manage patient relation issues non-clinically, forwarding clinical inquiries to appropriate staff.
• Compliance & Policies: Perform all duties in line with Penn Medicine values and policies, ensuring HIPAA and privacy standards are upheld.

Qualifications & Experience

• Required: H.S. Diploma/GED, 3+ years in customer service or client interaction
• Preferred: Bachelor’s degree, bilingual capabilities

Why Join Us?

We believe that caring for our employees is fundamental to providing the best care to our patients. Our comprehensive benefits include supporting your health, wellbeing, and professional growth—plus one of the region’s top prepaid tuition assistance programs. Join a team actively engaged in making medical advances that help people live longer, healthier lives. 🌟

Living Your Life's Work

At Penn Medicine, we are an equal opportunity employer. We consider candidates regardless of race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, genetic information, military status, and more. Together, we strive to create a diverse, inclusive workplace where everyone can thrive. 🤝