Mercier Consultancy MD Is Hiring A German Speaking Customer Service

Exciting opportunity for German-speaking professionals to join a leading digital marketing platform in Greece as Customer Service Representatives! Enjoy an engaging role supporting clients and advancing your career in the digital marketing industry. 🚀

📝 Job Overview

Mercier Consultancy MD is seeking passionate and dedicated German-speaking Customer Service Representatives to provide exceptional support for a top digital marketing platform, based in Greece. This role is ideal for individuals eager to assist clients, enhance their digital marketing knowledge, and thrive in a dynamic environment.

🌟 Responsibilities

• Handle customer inquiries related to the digital marketing platform, including account setup, features, and troubleshooting via phone, email, and chat in German
• Provide clear guidance on digital marketing strategies, tools, and best practices
• Assist customers with technical issues and ensure effective resolutions to improve their experience
• Resolve customer complaints efficiently, maintaining high satisfaction levels
• Accurately document interactions in the CRM system for future reference and follow-ups
• Collaborate with internal teams to enhance platform features and customer service quality
• Stay updated on digital marketing trends to provide relevant and current support

🎯 Requirements

• Fluency in German (spoken and written); English knowledge is a plus
• Experience in customer service, preferably within digital marketing or tech sectors
• Excellent communication skills with an ability to clearly explain complex concepts
• Problem-solving skills with a proactive approach to customer inquiries
• Outstanding time management and organizational abilities in a fast-paced environment
• Familiarity with digital marketing tools and customer service software is desirable
• Flexibility to work evenings, weekends, and adjust hours as needed
• Willingness to relocate to Greece

🎁 Benefits

• Competitive monthly salary
• 2 additional salaries per year
• Fully paid relocation package
• Comprehensive training provided at no expense
• Health insurance
• And much more...