speakit Is Hiring A German Customer Support Consultant

Join a dynamic team and become a key part of VW's global customer support network, providing expert assistance to luxury vehicle users in German. 🚗💬

German Customer Support Team Member

Are you ready to join one of the world's leading automotive companies?

We are seeking fluent German speakers to work in Greece for Volkswagen (VW), the renowned leader in developing, manufacturing, distributing, and selling premium and luxury cars and vans. If you are passionate about delivering exceptional customer service, this is your opportunity!

Responsibilities

• 🚀 Provide outstanding customer service and technical support to luxury vehicle users regarding digital services, ensuring high customer satisfaction through various communication channels (inbound calls, chats, emails)
• 🤝 Build customer trust through empathetic and personalized conversations
• 🔑 Strive for first call resolution and take genuine ownership of customer needs and issues
• 🎧 Engage with clients in a friendly and professional manner, actively listening to their concerns
• 🛠️ Offer support and solutions aligned with the company's customer service policies
• 📊 Maintain high levels of customer support and satisfaction while managing a customer relationship database