Apply2day Is Hiring A German Customer Service Agent

Join a dynamic team supporting travelers worldwide by providing exceptional customer service in German and English. 🌍✨

German-Speaking Travel Customer Service Agent

Our client, a global leader in customer experience solutions, is collaborating with Booking.com, one of the world's largest online travel platforms. In this role, you will support travelers and accommodation partners, ensuring seamless booking experiences and outstanding service quality.

🔑 Key Responsibilities

• Handle incoming queries from customers and partners via phone, email, and chat in both German and English
• Assist with reservations, cancellations, modifications, and other general travel-related issues
• Provide guidance on platform tools, policies, and procedures
• Log all interactions accurately in the CRM system and ensure proper follow-up
• Identify issues, resolve them promptly, and escalate when necessary
• Maintain professionalism and empathy, especially in stressful situations
• Consistently meet service quality and customer satisfaction goals