5CA Is Hiring A Gaming Support Agent

Join a dynamic, fully remote role where you'll support gaming enthusiasts worldwide, working with a vibrant team to enhance their gaming experience. 🚀🎮

🌟 Job Title: Gaming Support Agent

Location: Fully Remote (Available from APAC)

📝 About the Role

As a Gaming Support Agent at 5CA, you'll be the frontline in assisting players from an assigned game studio. Your responsibilities include troubleshooting account and technical issues, resolving purchase and gameplay queries, and ensuring players continue enjoying their favorite games.

You will collaborate with a team of agents led by a Team Lead and Operations Manager. During your onboarding, you'll engage in training modules designed to help you grow and develop your skills, staying updated on clients’ latest projects, updates, and past releases to better support their gaming community.

👤 About You

• 🗣️ Advanced proficiency in Thai (C1 minimum) and intermediate English (B2 minimum)
• 🎮 Deep gaming knowledge and passion for video games
• 🎮 Owns a PS4, PS5, Xbox One, Xbox Series X, Nintendo Switch, or a modern gaming PC/laptop
• 🧠 Quick learner with initiative and troubleshooting skills
• 🏡 Lives in a dedicated, quiet workspace at home
• (Optional) Experience in customer service is a plus

🖥️ Technical Requirements

• 🧑‍💻 Minimum internet speed: 15 Mbps download & upload, with international latency
• 💾 At least 8 GB RAM
• 🪟 Windows 11 (all editions except Windows S Mode)
• ⚙️ Processor: CPU Mark of at least 9220 (e.g., Intel i5-8400 or newer; Ryzen 2nd Gen or newer)
• 🎮 GPU: G3D Rating of 4806 or higher (e.g., GTX 760 or better)
• 📱 Smartphone for two-factor authentication, compatible with:
  • Android 10.0 or newer
  • iOS 16.0 or newer

🎁 What We Offer

• 🌍 Fully remote work environment, eliminating commute and travel costs
• 🎯 Opportunities with a fast-paced international company catering to gaming, e-commerce, and tech clients
• 🌈 Cultures and inclusivity: Join a diverse team from over 80 countries, speaking more than 25 languages
• 📚 Access to cutting-edge digital tools and extensive online training resources
• 🚀 Continuous learning and career development initiatives throughout the year
• 🎉 Engaging employee activities and communities such as 5CA Connect, Pride, 5CA Gamers, Women of 5CA, and more

🔍 About 5CA

Founded in 1998, 5CA is a remote-first customer experience (CX) company collaborating with passionate agents worldwide. We partner with some of the biggest names in gaming and tech to elevate their customer and player support.

Our community is composed of digital natives and gamers dedicated to troubleshooting with care and in their native languages. We embrace diversity and foster an inclusive environment for all.

⚠️ Privacy Notice

By submitting your application, you acknowledge that your data will be stored in our recruitment database. Your information will primarily be used for assessing your suitability for employment and will be retained for up to one year unless a longer retention period is necessary.

🔗 This opportunity from 5CA has been enriched by Jobgether.com and received an 81% flex score.