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Social Element Is Hiring A Gaming Moderator
Gaming Moderator - Japanese Job at Social Element
Join our dynamic team as a Gaming Moderator (Japanese) and help protect and foster positive gaming communities from anywhere in the world! We are seeking passionate gamers fluent in Japanese and English to support one of our leading gaming brands.
About The Social Element 🌎
We are a leading global independent full-service social media agency founded 21 years ago, with a dedicated team of over 260 professionals. We manage some of the world's largest brands, including Sony, Visa, Nissan, and Dr Pepper. Our mission is to build genuine human connections that foster brand growth, trust, and loyalty through social media engagement.
The Opportunity 🚀
Are you a passionate gamer with an interest in what goes on behind the scenes? Do you speak fluent Japanese and have excellent English skills? We currently offer a fully remote opportunity to work as a Gaming Moderator for a major gaming brand. If this sounds like you, we’d love to talk!
What You'll Do 🎮
- Protect our client’s brand reputation by providing a positive gaming experience for users.
- Review graphic images, sound files, and written content that may violate community guidelines.
- Moderate content in accordance with The Social Element’s and client-specific guidelines.
- Carry out moderation tasks and training as scheduled.
- Escalate user-generated content that violates safety protocols (e.g., child safety concerns, threats).
- Support and mentor fellow moderators, offering assistance as needed.
- Complete shift reports using provided templates according to project requirements.
- Notify Project Managers of technical or content-related issues and provide client feedback.
Working Hours 🕒
Flexibility is key! The ideal candidate will be available during weekdays, evenings, and weekends, with a typical workload of approximately 15-20 hours per week. The schedule should generally include:
- Availability across both weekend days
- Preferred hours: 11am to 7pm EST
Please note: hours may fluctuate based on project needs.
Child Protection & Safety 🔒
The Social Element prioritizes the safety and well-being of children. All candidates will be required to pass a criminal background check and provide two professional references. We are committed to promoting safeguarding at all times.
Requirements ✅
- Fluent Japanese and English: Excellent reading skills in both languages are essential.
- Background Experience: Engagement, social customer care, localisation, translation, copywriting, moderation, or community management experience (brand or digital agency).
- Social Media Knowledge: Familiarity with Facebook, Twitter, Instagram, Pinterest, TikTok, LinkedIn, or YouTube.
- Digital Savvy: Up-to-date with current social media trends and technologies.
- Gaming Enthusiast: Self-motivated with a passion for gaming and comfortable working remotely. Experience in gaming moderation is a bonus!
IT Policy & Requirements 🖥️
As part of our Bring Your Own Device (BYOD) policy, your computer must meet the following specifications:
- Windows 10 64-bit or higher / MacOS X 13 (Ventura) or higher
- i5 8th generation or faster 64-bit processor
- Minimum 8GB RAM (16GB recommended)
- Internet speed: 20 Mbps download / 1 Mbps upload (50/5 Mbps recommended)
- 40 GB available HDD (SSD preferred)
- Webcam and headset
- Android or iOS device for 2FA authentication
- Note: Chromebook, Linux, or Cloud VMs are unsupported unless specifications are shared and approved.
The Hiring Process 📝
- Online Assessment
- Behavioral interview with our Talent Team
Our Values & Culture 🌟
- Be focused and decisive 🔥
- Be brave and inspirational 🦸
- Be rigorous in our approach 🕵️
- Be inclusive and considerate 🤗
- Be loud and proud 🔊
Diversity, Equity & Inclusion 🌈
We are an Equal Opportunity Employer, committed to fairness, transparency, and meritocracy. We welcome applicants from diverse backgrounds and underrepresented groups. We also offer reasonable adjustments during the recruitment process to support all candidates. Even if you don’t meet all the criteria, we encourage you to apply — we’d love to hear from you! 😊
How To Apply 📩
Excited to join us? Submit your CV and a cover letter (or a link to a video cover letter) in English. Please include:
- Your social media experience and skills
- Why you want to join The Social Element
If you prefer to submit your application in another format, contact us at talent_tse@thesocialelement.agency. Please note, applications are not accepted via the email, only support requests.