Citi Is Hiring A Full-Time Universal Banker

Join our team as a Full-Time Universal Banker (English/Cantonese Speaking) at the Bensonhurst Branch! 😊 Be part of a global financial institution where you can grow your career, contribute to your community, and make a real difference.

✨ Job Overview

The Universal Banker is an entry-level role dedicated to assisting with sales, product offerings, and customer service activities in collaboration with our customer service team. The main goal is to foster strong client relationships to build loyalty and drive sales growth among individual consumer clients.

Responsibilities:

• Assist in basic account opening procedures for existing customers
• Provide exceptional service delivery to internal and external customers, resolving account service issues efficiently
• Execute financial transactions following bank policies and procedures
• Refer opportunities to segment partners when appropriate
• Create sales opportunities through service transactions and address customer complaints promptly
• Support sales and service initiatives within the branch by participating in seminars, micromarketing events, promotional campaigns, and product initiatives
• Follow operational controls, including legal, corporate, and regulatory standards, to ensure the safety and security of customer and bank assets
• Assess risks appropriately during business decisions, maintaining compliance with applicable laws and regulations, and safeguarding Citi’s reputation and assets
• Demonstrate sound ethical judgment and escalate, manage, and report control issues transparently

Qualifications:

• 1-3 years of relevant experience in retail banking or similar field
• Strong written and verbal communication skills, demonstrating clarity and conciseness

Education:

• High School diploma or equivalent

Note: This description provides a broad overview of the role; additional duties may be assigned as necessary.

🌟 Equal Opportunity Employment

Citi is committed to fostering an inclusive environment. We are an equal opportunity employer, and all qualified candidates will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.