Vitalink Healthcare Management Is Hiring A Full-Time Bilingual Care Coordinator

Join our team as a Bilingual Clinical Care Coordinator (Chinese) and make a difference in patient care through administrative and clinical support roles. 🌟

About the Role

In this position, you'll be essential in managing patient intake, coordinating with clinical teams, and resolving inquiries from members and providers to ensure smooth healthcare operations.

Key Responsibilities

• Manage administrative intake of patients 📝
• Collaborate with clinics, facilities, and the clinical team to handle service requests from members and/or providers 🤝
• Assist clinical staff with setting up documents and triage cases for Clinical Coverage Review 📂
• Handle resolution and inquiries from members and/or providers 💬

Required Qualifications

• Must be bilingual in Chinese and English (Mandarin, Cantonese, or Fujianese) 🗣️
• College degree required 🎓
• At least 1+ year of customer service experience ⭐
• Intermediate proficiency with Microsoft Office Suite:
  • Microsoft Outlook: create, edit, save, send emails
  • Microsoft Word: create, edit, save, send documents
  • Microsoft Excel: create, edit, save spreadsheets
  • Microsoft PowerPoint: open, edit, save presentations

Preferred Qualifications

• Experience within the healthcare industry and health insurance 🏥
• Background working in hospitals, physicians' offices, or clinics 🏨
• Clerical or administrative support experience 📇
• Knowledge of ICD-9 and CPT coding systems 📊
• Experience in a call center environment 📞

Details & Benefits

Job Type: Full-time

Pay: From $20.00 per hour 💵

Benefits

• Health insurance 🩺
• Paid time off 🌴

Additional Requirements

• Language proficiency in Chinese (Mandarin, Cantonese, or Fujianese) is required 🗣️
• Must be able to commute to New York, NY 10004
• Work location is in person 🏢