MCI Is Hiring A French Speaking Customer Service Representative

Join Our Team as a French-Speaking Customer Service Representative – Remote in Canada 🇨🇦

Elevate your customer service career with MCI, a rapidly growing tech-enabled services company, and enjoy the flexibility of working from home!

📝 Position Overview

MCI stands among the fastest-growing companies in the USA, specializing in customer experience (CX), business process outsourcing (BPO), and cloud-based solutions (XaaS). With a broad reach across healthcare, retail, government, education, telecom, e-commerce, and finance, our contact centers combine on-site and remote agents leveraging innovative technology to optimize customer journeys, scalability, and cost efficiency.

At MCI, we cultivate a collaborative environment where professionals can build meaningful careers, access continuous growth opportunities, and contribute to a global industry leader.

🚀 Your Role: French Speaking Customer Service Representative

We are seeking a motivated, customer-focused individual fluent in French to join our dynamic team. Your main responsibilities include providing professional support to French-speaking customers across multiple channels, acting as their first point of contact, resolving inquiries, and ensuring a positive customer experience.

This role is perfect for organized individuals passionate about delivering excellent service and effective communication in both French and English.

Interested candidates must complete an application on our company careers page, including screening questions and a brief pre-employment test.

🎯 Key Responsibilities

• Provide exceptional support via phone, email, and chat to French-speaking customers.
• Manage customer inquiries, complaints, and requests promptly and professionally.
• Update customer information accurately in CRM platforms and internal systems.
• Troubleshoot and resolve customer issues while maintaining high service standards.
• Escalate complex issues when necessary to appropriate teams.
• Keep detailed records of all customer interactions.
• Achieve or surpass individual and team performance metrics related to quality, productivity, and satisfaction.
• Adhere to company policies, procedures, and compliance standards.
• Collaborate effectively with team members and other departments for seamless support.

🎓 Candidate Qualifications

Are You a Great Fit? We encourage all positive, motivated, and dedicated applicants to apply! The ideal candidate will possess:

• High School Diploma or GED
• Fluency in both French and English (spoken and written)
• Previous experience in customer service or call centers, ideally within a BPO environment
• Strong communication skills
• Ability to handle high volumes of interactions while maintaining quality
• Basic computer literacy and familiarity with CRM or ticketing systems
• Excellent problem-solving skills and calmness under pressure

🌟 Nice to Have

• Additional languages
• Experience supporting international clients
• Knowledge of customer service platforms or CRM tools
• Experience in fast-paced, target-driven settings
• Strong organizational skills

💼 About MCI (Parent Company)

MCI creates industry-leading solutions to address CX and DX challenges, helping companies optimize performance through BPO, staff augmentation, contact center services, and IT solutions. Recognized for rapid growth, MCI was named Iowa’s Fastest Growing Company in 2019 by Inc. Magazine and features facilities across the U.S., South Africa, and the Philippines.

MCI's extensive portfolio includes automated contact center solutions, customer management, IT services, staffing, claims processing, collections, digital experience, and software development, serving over 150 clients across North America.

🔍 Qualifications Summary (Repeated)

• High School Diploma/GED
• Fluency in French and English
• Experience in customer service or call centers, preferably BPO
• Excellent communication skills
• Ability to handle high interaction volumes
• Computer literacy with CRM/ticketing systems
• Strong problem-solving skills and composure under pressure

Nice to Have: Additional languages, international customer support experience, familiarity with CRM systems, fast-paced environment experience, organizational skills.

📜 Conditions of Employment

• Must be authorized to work in Canada
• Willingness to undergo background/security investigations, including fingerprinting (subject to location)
• Willingness to submit to drug screening (not applicable in Canada)

🧑‍💼 Physical & Work Environment

This remote position involves a largely sedentary role within a professional setting. Tasks include sitting/standing for extended periods, operating computers and office equipment, and occasionally moving around to accomplish tasks. The role may require exerting force up to 40 pounds.

🤝 Reasonable Accommodation & Diversity

In accordance with the Americans with Disabilities Act (ADA), MCI provides reasonable accommodations to qualified individuals with disabilities upon request. We are committed to embracing diversity, ensuring a respectful environment free from discrimination based on age, gender, ethnicity, disability, or any protected characteristic.

MCI’s policies uphold meritocracy, equal opportunity, and inclusivity in all employment aspects, including recruitment, training, promotion, and benefits.