MCI Is Hiring A French Speaking Customer Service Representative

Join Our Team as a French Speaking Customer Service Representative! 🚀

Deliver exceptional support to French-speaking customers from the comfort of your home with MCI, a rapidly expanding leader in tech-enabled business services across the globe.

🌍 Remote Work-at-Home Opportunity

MCI is recognized as one of the fastest-growing companies in the USA, specializing in Customer Experience (CX), Business Process Outsourcing (BPO), and cloud-based Anything-as-a-Service (XaaS) solutions. Our operations span multiple countries, leveraging advanced technology to improve customer journeys while reducing costs.

As an organization committed to growth and professional development, we offer meaningful careers with continuous learning opportunities in a dynamic environment.

📝 About the Role

We are seeking a motivated and customer-focused French Speaking Customer Service Representative to join our vibrant team. In this role, you will:

• Serve as the first point of contact for French-speaking customers across various channels.
• Provide professional support, handle inquiries, resolve issues, and ensure a positive customer experience.
• Assist customers via phone, email, and chat.
• Record and update customer information accurately.
• Escalate complex issues as needed and collaborate with team members to maintain seamless service.

🎯 Responsibilities

• Deliver exceptional customer support to French-speaking clients.
• Handle inquiries, complaints, and requests promptly and professionally.
• Update customer records in our CRM systems accurately.
• Troubleshoot and resolve issues while maintaining high standards.
• Meet or exceed performance metrics related to quality, productivity, and customer satisfaction.
• Adhere to company policies, procedures, and compliance regulations.
• Collaborate effectively across departments to enhance customer experience.

🧑‍💻 Candidate Qualifications

• High School Diploma or GED.
• Fluency in French and English (spoken and written).
• Prior experience in customer service or call centers, preferably within BPO.
• Excellent communication skills.
• Ability to manage high call volumes while maintaining quality.
• Basic computer skills and experience with CRM or ticketing systems.
• Strong problem-solving capabilities and composure under pressure.

✨ Nice to Have

• Additional language skills.
• Experience supporting international customers.
• Familiarity with customer service platforms.
• Experience in fast-paced, target-driven environments.
• Strong organizational and administrative skills.

🔎 About MCI (Parent Company)

MCI pioneers innovative solutions to address customer experience (CX) and digital experience (DX) challenges. We support companies with business process outsourcing, staff augmentation, contact center services, and IT services.

Recognized as Iowa’s Fastest Growing Company in 2019, MCI has multiple BPO centers across the USA and globally, employing over 10,000 talented professionals serving more than 150 clients across diverse industries.

We drive digital modernization, offering a broad spectrum of services including automated contact solutions, customer management, IT solutions, claims processing, and more—delivering more for less.

📝 Conditions of Employment

Successful applicants must:

• Be authorized to work in the job’s location.
• Willingly undergo background checks, security investigations, and drug screening where applicable.

🧍‍♂️ Physical & Reasonable Accommodation

This role primarily involves sedentary tasks performed in a professional office setting, including sitting for long periods and using office equipment. Reasonable accommodations will be provided under the Americans with Disabilities Act (ADA).

Employees needing accommodations should contact Human Resources.

🌈 Diversity and Equal Opportunity

At MCI, we celebrate diversity and are dedicated to creating an inclusive environment. We do not discriminate based on age, race, gender, religion, disability, or any protected characteristic. All employment decisions are based on merit and qualifications.

We support equal opportunity in all employment practices and consider qualified applicants with criminal histories in accordance with legal requirements.