Anone Inc. Is Hiring A French Speaker It Support Specialist

Join Our Team as a Bilingual Desktop Support Technician - English & French

Looking for a dynamic role that blends IT support with front-desk responsibilities? We are hiring a bilingual Desktop Support Technician fluent in English and French to provide top-notch service in Manhattan. 🌟

Position Overview

Location: Manhattan (7th Ave)
Work Type: 100% On-site
Language Requirement: French mandatory
Employment Type: Full-time

About the Role

We seek a reliable, service-oriented individual to join our team as a Desktop Support Technician. This role involves providing IT assistance while managing front-desk coordination, making it ideal for someone who enjoys helping others, staying organized, and working collaboratively. 🤝

You will collaborate closely with internal teams to ensure a welcoming experience for users and visitors, supporting their daily technical needs. Candidates with hands-on experience, training, or a strong interest in developing their IT skills are encouraged to apply.

Key Responsibilities

User Support & IT Tasks

• Assist users with hardware, software, and basic networking issues
• Guide users through installations and troubleshooting with clear, step-by-step instructions
• Provide support both in person and remotely
• Track and manage support requests using a ticketing system
• Document issues and solutions for future reference
• Escalate complex issues when necessary and follow up for resolution
• Help configure desktop applications and user environments

Front Desk & Administrative Support

• Welcome visitors professionally and courteously
• Answer and direct phone calls and emails
• Maintain a clean and organized reception area
• Handle inquiries and provide accurate information
• Schedule appointments and manage meeting room bookings
• Support administrative duties (data entry, filing, scanning, etc.)
• Coordinate with internal teams for seamless office operations
• Follow security and safety protocols for visitors and staff

Qualifications & Skills

• Some experience in IT support, customer service, or administrative roles
• Patience and clarity when assisting users with technical issues
• Basic understanding of:
  • Microsoft Office (O365)
  • Windows environment
  • Ticketing tools (or willingness to learn)
  • Exposure to Microsoft Intune, Azure AD, or Exchange Online is a plus (not required)
• Strong communication and organizational skills
• Ability to work independently and collaboratively
• Positive, helpful, and detail-oriented attitude

Nice to Have (Optional)

• Previous experience in a hybrid IT support/front desk role
• Familiarity with device setup and user onboarding
• Interest in career growth within IT support

Why Join Us? 🚀

• Supportive and collaborative team environment
• Opportunities to enhance both technical and professional skills
• Clear guidance in daily tasks
• A role that combines engaging people interaction with hands-on IT experience