Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Join a rewarding remote opportunity supporting automotive warranty processes! Fluency in both French and English, along with an analytical mindset and good communication skills, are key to thriving in this role.

About the Role 🚗

Location: Remote - Wisconsin residents

Do you want to work from home? Are you fluent in French and English? If you enjoy working with people, possess an analytical mind, and understand how auto dealerships operate, this could be the perfect role for you!

As a French Bilingual Warranty Pre-Authorization Specialist at Morley, you'll support warranty pre-approval programs for a major domestic automotive client.

What to Expect 🔍

• Collaborate closely with automotive dealers on pre-approval processes.
• Work primarily through email and queue management to pre-authorize warranty component replacements and review claims.
• Handle calls from dealers with questions or needing assistance with the app.
• Contact dealers directly for clarification when necessary.

What You'll Do 🛠️

• Serve as an expert consultant to dealership service managers on warranty administration and operations.
• Provide outstanding customer service in both French and English.
• Identify areas to reduce warranty waste.
• Ensure consistent application of warranty policies, bulletins, and procedures.
• Support brand quality managers and engineering teams in warranty-related matters.
• Meet quality and productivity goals by delivering prompt and accurate solutions via phone, chat, email, and other communication channels.
• Maintain a positive and energetic attitude in all interactions.

Questions Before You Apply? 💬

Chat live with a Morley Talent Acquisition Specialist:

• careers.morleycompanies.com
• Chat hours: M-F 8 a.m. – 5 p.m. Eastern / 7 a.m. – 4 p.m. Central / 6 a.m. – 3 p.m. Mountain / 5 a.m. – 2 p.m. Pacific
• Responses to after-hours questions will be sent the next business day.

Skills for Success 🎯

Required Skills

• Understanding of the automotive dealership environment.
• Strong written and spoken communication and negotiation skills.
• Excellent interpersonal abilities.
• Attentive listening skills with an eye for detail.
• Analytical mindset and organized approach.
• Positive, proactive attitude with a strong work ethic and deadline adherence.
• Proficiency with computers and typing (minimum 35 WPM). Take a free typing test.

Eligibility Requirements

• Fluency in French and English (spoken and written).
• At least one year of customer service experience (e.g., call centers, retail, hospitality).
• High school diploma or equivalent.
• Availability to work during designated hours:
• Monday–Friday
• 8 a.m. – 6 p.m. Eastern / 7 a.m. – 5 p.m. Central / 6 a.m. – 4 p.m. Mountain / 5 a.m. – 3 p.m. Pacific
• Must reliably stick to the schedule.
• Works some U.S. holidays; off on Canadian holidays.

Nice to Have 🤝

• Experience in warranty administration or related areas.

Remote Work Requirements 🖥️

• Residency in Wisconsin.
• Quiet, distraction-free workspace.
• High-speed wired internet connection (cable or fiber).
• LAN connection between computer and modem/router (no wireless, 5G, or satellite support).

The Remote Experience 🎥

Curious about working from home with Morley? Watch this video to see a typical day and home office setup.

Why Join Our Morley Family ❤️

Beyond your paycheck, enjoy comprehensive benefits designed to support your health, wellness, and financial security:

Health & Wellness Benefits 🩺

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Wellness programs with rewards for annual checkups
• Support for quitting tobacco and managing chronic conditions

Financial Benefits 💰

• 401(k) with company match
• Flexible Spending Account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

Benefits to Make Your Life Easier 🛡️

• 24/7 online access to doctors via Teladoc
• Round-the-clock nurse help desk
• Benefit support with free 24/7 assistance for questions and claims
• Guidance for family, financial, and estate planning (including wills)

About Morley 🌍

Our mission is to deliver extraordinary experiences by leading with humility, embracing diversity, paying attention to details, and making the impossible possible — for our associates and partners alike.

We are proud to be an Equal Opportunity Employer, fostering a respectful and inclusive work environment without discrimination based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status.