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Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist
Looking for a rewarding remote opportunity that leverages your bilingual skills in French and English within the automotive industry? Morley is hiring a French Bilingual Warranty Pre-Authorization Specialist to support major automotive clients from the comfort of your home in Wisconsin.
About the Role
Location: Remote - Wisconsin residents only
Are you ready to work from home? Do you thrive in an analytical environment and enjoy collaborating with people familiar with auto dealership operations? If yes, this could be your next great career move!
What to Expect
- Collaborate closely with automotive dealers on the pre-approval program.
- Spend most of your time managing your queue and email, pre-authorizing warranty component replacements and reviewing warranty claims.
- Answer dealer inquiries via phone and app support, providing assistance as needed.
- Make follow-up calls to dealers for clarification when necessary.
What You'll Do
- Serve as a technical expert to dealership service managers on warranty administration and service operations.
- Deliver outstanding customer service in both French and English.
- Identify and analyze areas to reduce warranty waste.
- Ensure consistent application of warranty policies, bulletins, and procedures.
- Support the client's brand quality managers and engineering teams.
- Meet quality and productivity goals through your service delivery.
- Provide timely and accurate solutions via calls, chats, emails, and other communications, maintaining a positive attitude.
Questions Before You Apply?
Chat live with a Morley Talent Acquisition Specialist:
Chat Hours: Monday-Friday, various times depending on your time zone (Eastern, Central, Mountain, Pacific). Responses to after-hours questions will be provided the next business day.
Skills for Success
Required Skills
- Understanding of the automotive dealership environment
- Professional communication skills in both written and spoken form
- Negotiation abilities and excellent interpersonal skills
- Strong active listening and attention to detail
- Analytical, organized, and process-oriented mindset
- Positive self-starter attitude with a strong work ethic and deadline management
- Proficiency with computers and a typing speed of at least 35 WPM (test your skills at typingtest.com)
- Fluency in French and English (spoken and written)
- Minimum of one year of customer service experience (e.g., call centers, retail, hospitality)
- High school diploma or equivalent
- Ability to work during standard business hours as specified in the schedule
Nice to Have
- Experience in warranty administration or related fields
Remote Work Requirements
- Resident of Wisconsin
- Secluded and distraction-free workspace
- Reliable high-speed internet via wired connection (cable or fiber)
- Computer physically connected to your modem/router using Ethernet cable
- Wireless, 5G, and satellite internet connections are not supported
The Remote Experience
Curious about working remotely for Morley? Watch this video to see a day in the life of a remote associate and learn how their home office setup keeps them productive and focused.
Why Join Our Morley Family?
At Morley, your compensation package is just the beginning. Enjoy comprehensive health coverage, wellness resources, and financial benefits designed to support your well-being inside and outside of work.
Health & Wellness Benefits
- Medical and prescription coverage
- Dental and vision insurance
- Paid time off
- Wellness programs with rewards for annual checkups
- Programs to quit tobacco and manage chronic conditions (e.g., diabetes, asthma)
Financial Benefits
- 401(k) plan with company match
- Flexible Spending Account (FSA)
- Life insurance
- Company-paid short- and long-term disability insurance
Additional Benefits
- 24/7 online access to doctors via Teladoc
- 24/7 nurse help desk
- Free patient advocacy support for benefits and claims
- Guidance for family, financial, and estate planning (including wills)
About Morley
Our mission is to deliver extraordinary experiences by leading with humility, embracing diversity, paying attention to details, and making the impossible possible — for our associates and our partners.
We are proud to be an Equal Opportunity Employer that fosters a respectful, inclusive work environment. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or veteran status.