Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Join a rewarding opportunity supporting automotive warranty processes from the comfort of your home. Morley is looking for a bilingual French-English Warranty Pre-Authorization Specialist to assist a major domestic automotive client remotely, based in Wisconsin.

🔎 About the Role

🌍 Location:

Remote (Wisconsin residents only)

✨ Do You Have:

• A desire to work from home?
• Fluency in both French and English?
• An analytical mindset and enjoy working with people?
• Basic understanding of how auto dealerships operate?

If so, this could be a highly fulfilling role for you!

📝 What to Expect

• Collaborate closely with automotive dealers on the pre-approval program.
• Work primarily off the phone, managing your queue and emails to pre-authorize warranty components and review claims.
• Handle incoming calls from dealers with questions or assistance needs regarding the app.
• Make calls to dealers for clarifications when necessary.

🛠️ Your Responsibilities

• Serve as an expert consultant to dealership service managers on warranty administration and service operations.
• Provide exceptional customer service in both French and English.
• Identify areas for warranty waste reduction.
• Ensure consistent application of warranty policies, bulletins, and procedures.
• Support the client’s brand quality managers and engineering teams.
• Meet quality and productivity goals by delivering timely solutions via multiple communication channels.
• Maintain a positive attitude and professionalism in all interactions.

❓ Questions Before You Apply?

Chat live with a Morley Talent Acquisition Specialist:

• careers.morleycompanies.com
• Chat Hours: M-F 8 a.m. - 5 p.m. Eastern / 7 a.m. - 4 p.m. Central / 6 a.m. - 3 p.m. Mountain / 5 a.m. - 2 p.m. Pacific (Closed on some holidays)

Questions asked after hours will be responded to on the next business day.

🎓 Skills for Success

🛠️ Required Skills

• Understanding of the automotive dealership environment.
• Strong written and spoken communication with negotiation skills.
• Excellent interpersonal skills.
• Active listening with attention to detail.
• Analytical, organized, and process-oriented approach.
• Positive, self-motivated attitude with a solid work ethic.
• Proficiency in computer use and typing (minimum 35 WPM). Take a free typing test!

🎯 Eligibility Requirements

• Fluent in both French and English (spoken and written).
• At least one year of customer service experience (call centers, retail, hospitality, fast food, etc.).
• High school diploma or equivalent.
• Availability to work following hours:
  • Monday - Friday
  • 8 a.m. - 6 p.m. Eastern / 7 a.m. - 5 p.m. Central / 6 a.m. - 4 p.m. Mountain / 5 a.m. - 3 p.m. Pacific
• Must work some U.S. holidays and be off some Canadian holidays.
• Reliable adherence to scheduled hours.

🌟 Nice to Have

• Experience in warranty administration or related fields.

🖥️ Remote Work Requirements

• Wisconsin residency.
• Secluded, distraction-free workspace.
• Internet needs:
  • High-speed wired internet (cable or fiber).
  • Computer connected directly via Ethernet cable.
  • Wireless, 5G, or satellite connections are not supported.

🏡 The Remote Experience

Curious about working from home at Morley? Watch this video to see a typical day and how their home setup helps team members stay focused.

🤝 Why Join Our Morley Family?

At Morley, your compensation extends beyond your paycheck — enjoy health benefits, wellness resources, and financial perks designed to support your life and career.

💙 Health & Wellness Benefits

• Medical and prescription coverage
• Dental and vision insurance
• Paid time off
• Wellness programs with rewards for checkups
• Support for quitting tobacco and managing chronic conditions

💰 Financial Benefits

• 401(k) with company match
• Flexible Spending Account (FSA)
• Life insurance
• Company-paid short- and long-term disability insurance

🛒 Life-Enhancing Perks

• 24/7 online access to doctors via Teladoc
• Round-the-clock nurse help desk
• Patient advocacy with continuous support for benefits and claims
• Guidance on family, financial, and estate planning (including wills)

🌎 About Morley

Our mission: to deliver extraordinary experiences by leading with humility, embracing diversity, paying attention to details, and making the impossible possible — for our associates and partners alike.

We are proud to be an Equal Opportunity Employer that champions a respectful and inclusive work environment. We do not discriminate based on race, religion, gender, sexual orientation, age, marital status, or veteran status.