Morley Companies Is Hiring A French Bilingual Warranty Pre-Authorization Specialist

Looking for a rewarding remote opportunity that leverages your bilingual skills and automotive knowledge? Join Morley as a French Bilingual Warranty Pre-Authorization Specialist and support a major automotive client from the comfort of your home!

About the Role

Location: Remote – Wisconsin residents only

Are you fluent in both French and English? Do you have an analytical mindset and enjoy working with people? If you understand how auto dealerships operate, this role could be perfect for you!

What to Expect

• Collaborate closely with automotive dealers on the pre-approval program 🚗
• Work primarily through email and your queue to pre-authorize warranty components and review claims 📧
• Occasionally, handle calls from dealers needing assistance or clarification 📞
• Engage in follow-up calls to resolve issues and ensure proper communication 🔄

Key Responsibilities

• Serve as an expert consultant to dealership service managers regarding warranty administration and service operations 🛠️
• Deliver exceptional customer service in both French and English 🌟
• Analyze warranty data to identify waste-reduction opportunities 📊
• Ensure consistent application of client warranty policies, bulletins, and procedures 📋
• Support the client’s brand quality managers and engineering teams 🤝
• Meet quality and productivity goals through timely, accurate solutions 💯
• Maintain a positive, helpful attitude across inbound and outbound communications, including calls, chats, and emails 😊

Questions Before You Apply?

Live chat with a Morley Talent Acquisition Specialist:

• careers.morleycompanies.com
• Chat Hours: Monday-Friday, 8 a.m. – 5 p.m. Eastern (7 a.m. – 4 p.m. Central, 6 a.m. – 3 p.m. Mountain, 5 a.m. – 2 p.m. Pacific)
• Note: Closed on some holidays and after hours questions will be responded to the next business day.

Skills for Success

Required Skills

• Understanding of the automotive dealership environment 🚗
• Excellent written and spoken communication and negotiation skills 🗣️
• Strong interpersonal skills 🤝
• Attentive listening with attention to detail 🔍
• Analytical and organizational skills with a process-oriented approach 📄
• Self-starter attitude, positive outlook, and ability to meet deadlines 🚀
• Computer proficiency 💻
• Typing speed of at least 35 WPM (take a free typing test)

Eligibility Requirements

• Fluent in French and English (spoken and written) 🇫🇷🇺🇸
• Minimum one year of customer service experience (call centers, retail, hospitality, etc.)
• High school diploma or equivalent 🎓
• Availability to work during standard hours:
• Monday - Friday
• 8 a.m. – 6 p.m. Eastern / 7 a.m. – 5 p.m. Central / 6 a.m. – 4 p.m. Mountain / 5 a.m. – 3 p.m. Pacific
• Ability to reliably stick to the schedule, including some holidays.

Nice to Have

• Experience in warranty administration or related fields 📝

Remote Work Requirements

• Residency in Wisconsin 🏡
• Distraction-free, secluded work environment
• High-speed wired internet connection (cable or fiber) 💻 Ethernet connection only
• Wireless, 5G, and satellite connections are not supported 🚫

The Remote Experience

Curious about working remotely at Morley? Watch this video to see a typical day of a remote associate and their home office setup!

Why Join the Morley Family?

At Morley, your compensation goes beyond your paycheck. Benefit from health coverage, wellness resources, and financial perks designed to support your personal and professional growth.

Health & Wellness Benefits

• Medical and prescription coverage 💊
• Dental and vision insurance 👁️👄
• Paid time off 🏖️
• Wellness programs with rewards for annual checkups 🏃‍♂️
• Support for quitting tobacco and managing chronic conditions 🩺

Financial Benefits

• 401(k) plan with company match 💵
• Flexible Spending Account (FSA) 📝
• Life insurance 🛡️
• Company-paid short- and long-term disability insurance 🌟

Other Benefits

• 24/7 online access to doctors via Teladoc 🏥
• Round-the-clock nurse help desk 💬
• Free 24/7 support for benefits questions and claims ✉️
• Guidance on family, financial, and estate planning (including wills) 📑

About Morley

Our mission: to deliver extraordinary experiences by leading with humility, embracing diversity, paying attention to details, and making the impossible possible. We work with world-leading companies and foster a respectful, inclusive workplace.

We are proud to be an Equal Opportunity Employer, committed to a caring and respectful environment. We do not discriminate based on race, religion, color, gender, sexual orientation, age, marital status, or veteran status. 🌎